This is a Administration Officer role with NSW Health based in Sydney, NSW, AU NSW Health Role Seniority - mid level More about the Administration Officer role at NSW Health Employment Type: Permanent Full Time Location: Nepean Hospital Position Classification: Administration Officer Level 3 Remuneration: $71,072.43 - $73,287.41 per annum Hours Per Week: 38 Requisition ID: REQ625761 Applications Close: 18/12/2025 With CORE Values of Collaboration, Openness, Respect and Empowerment working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role. About Us Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions. The Nepean Blue Mountains Local Health District Alcohol and Other Drugs service offers free, non-judgemental services and treatments for drug and/or alcohol use, including information and support for families. Our service offers specialist drug and alcohol doctors, nurses and allied health staff who respect the client's right to choose from a range of treatments offered with our services underpinned by a philosophy of harm reduction. We are looking for an enthusiastic and organised individual to join our Oral Health team in a vital administrative role. This position involves undertaking a wide range of responsibilities, including dental reception, call centre support, data entry, and general clerical duties. You will be the first point of contact for patients, answering calls within the Oral Health Call Centre, assisting with enquiries, scheduling appointments, and managing waiting lists. This is an excellent opportunity to contribute to a professional and supportive environment where your organisational skills and attention to detail will make a meaningful difference to the delivery of oral health services. Apply now! Benefits Available To Eligible NBMLHD Employees Accrued Day Off (ADO) Opportunity for extra tax savings through Salary Packaging Novated Leasing Great education opportunities through Education Training Service which offers over 110 courses each year Access to our Employee Assistance Program (EAP) for staff and family members Fitness Passport NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply. NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards. For assistance with applying through the NSW Health Career Portal please click here. What You Will Bring To The Role Demonstrated experience dealing with a high volume of clients face to face. Demonstrated experience dealing with a high volume of clients over the telephone. Effective written and verbal communication skills and the ability to work in a team environment. Proven experience creating and maintaining health record systems. Demonstrated knowledge of either medical and or dental terminology. Ability to problem solve and use initiative. Demonstrated experience with electronic appointment scheduling for clients, including rebooking, confirming and rescheduling and other data entry skills. Proven organisational and decision-based skills and the ability to meet deadlines, with limited supervision. Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa. Need more information? Click here for the Position Description Find out more about applying for this position For role related queries or questions contact Erin Smith on Erin.Smith@health.nsw.gov.au Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing patient inquiries Scheduling appointments ️ Performing clerical duties Key Strengths ️ Effective communication skills Organisational skills Experience with electronic appointment scheduling Knowledge of medical and dental terminology Problem-solving skills Experience in a call centre environment Why NSW Health is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Health not with Hatch.
