About us With over 55 years of experience, New Horizons is a leading provider of disability, aged care, and community support services, committed to empowering individuals to live their best lives. Why work with us Above award pay and great benefits Your work matters. And so does your pay. At New Horizons, enjoy above-award pay, penalty rates, and salary packaging options that can increase your take home pay by up to $15,900 Plus, get access to novated leasing, paid parental leave, and for full-time employees, RDOs. Grow with us Did you know our CEO Luke Buckley started out as a support worker with us, 15 years ago? That’s proof your career can go anywhere here. We invest in your future with ongoing training and mentoring, clear career advancement pathways, opportunities to specialise in aged care and disability support, and a rewards and recognition program that celebrates your wins. Perks for your wellbeing On top of meaningful work, you’ll enjoy extras like Fitness Passport and our confidential Employee Assistance Program, giving you access to fitness, counselling, and wellbeing support when you need it. Work your way At New Horizons, you’ll get flexible scheduling and work arrangements that support a healthy work-life balance. You can also purchase extra annual leave, and if you work 10 weekends a year, you’ll enjoy an additional week of leave on top. A supportive community Join a collaborative and respectful team, where diversity is celebrated and every individual is valued. Build meaningful relationships with clients and their families, fostering belonging and making a real difference in the community. Strong Leadership At New Horizons, you’ll be backed by experienced leaders who put your success and well-being first. With tailored coaching and mentoring, you’ll have the support you need to grow and thrive. About the role: As the Senior Administration Coordinator, you will play a central role in supporting the effective delivery of headspace services managed by New Horizons. You will lead administrative and reception staff, oversee appointment systems, billing, medical records, and ensure smooth clinical support operations. Your work supports high-quality mental health and wellbeing services for young people and their families. This role is a Term Defined role until June 2026 Your responsibilities: Oversee all administrative operations, customer allocation, EMR systems, and accurate documentation. Provide exceptional customer service and respond to enquiries from young people, families, and staff. Maintain centre facilities, equipment, consumables, and coordinate IT and repair needs. Support HR, Medicare, payroll tasks, and provide admin support for meetings and consortium activities. Analyse performance data and support service improvements. Ensure compliance with legislation, WHS standards, policies, and governance frameworks. Support workflow processes, audits, referrals, and continuous quality improvement initiatives. Lead, train, supervise, and roster administrative staff, ensuring high performance and strong customer service. Oversee billing, invoicing, financial reporting, and expense reconciliation, contributing to budgets and planning. About you Tertiary qualifications in business management, administration or similar. Demonstrated experience in senior administrative positions in medical/health related environments Excellent interpersonal and communication skills to engage young people, families, and health professionals Strong time management, attention to detail, and ability to work independently and in a team Confident with computer systems, including practice billing software (e.g., Best Practice) Ability to review and improve systems for operational efficiency and control Pre-employment Checks: Current Police Check ( Issued within the last 3 months) Current NSW Drivers License NDIS Worker Check (or willingness to obtain) NSW WWCC (or willingness to obtain) How to Apply: To register your interest, please click ‘Apply Now’ and provide a resume and cover letter outlining your suitability for the role. If you have any questions about this role or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternative method of submitting your application, please email recruit@newhorizons.net.au IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land. Due to the high volume of applications, only candidates shortlisted for interview will be contacted.
