Job Description About the Role We are seeking an organised, reliable, honest, forward-thinking, multi-tasking superstar to join our amazing admin team! Our reception and admin team are the first point of contact for our families. They play a vital role in providing a warm welcome and being a reliable source of information about our services. You will work in a reception/administration position within a team of administrators, supporting our therapists in a fast-paced environment. Key Responsibilities Meeting and greeting families Answer phones and manage messages professionally Greet families and provide compassionate support Liaise with GPs, health professionals, and their staff Manage appointments and process invoices and payments (cash, EFTPOS, HICAPS, Medicare) Manage banking and reconcile payments Handle incoming/outgoing mail, scanning, faxing, shredding, and document preparation Maintain accurate client records and upload documents Assist therapists with resource preparation (e.g., laminating) Manage calendars to optimise therapist schedules Monitor and order office and therapy supplies Skills & Experience Essential Criteria: Allied Health Administration/Reception experience Familiarity with Microsoft Teams and Excel First Aid Certificate, WWC Check, NDIS Worker Screening, and Police Clearance (or willingness to obtain) Desirable: Power Diary (or similar calendar management) experience Completion of a Medical Reception course What You’ll Love About AIM Beautiful, fully equipped clinic spaces Flexible work arrangements to suit family and life commitments Supportive, fun, and friendly team culture Laptop provided Paid parental leave to support family commitments Novated leasing options Employee Assistance Program (EAP) for wellbeing support Access to MedHealth Group benefits and national PD opportunities
