Overview of Position The Service Support role underpins Naval service projects by maintaining schedules and trackers, administering progress claims, collating/submitting MDR/TPCC packages, coordinating purchase orders and invoices and managing meeting records. Service Support works closely with the Service Manager (overall customer focus) and Service Engineers (engineers owning tasks end-to-end) to ensure accurate, timely information flow across all active ships and tasks. The role has an administrative focus; technical authorship and technical decisions remain with engineers and the Service Manager. Accountabilities Scheduling & coordination Build and maintain task/ship schedules and trackers; chase updates; keep due dates current. Maintain master plan for workshop and field service jobs. Consolidate weekly status inputs from Service Engineers and prepare the weekly task progress report for the Service Manager. Support portfolio cadence (prep packs, action registers, concise RAG/status summaries). Customer & meeting support (administrative capacity) Attend daily de-conflict meetings to capture actions/decisions, update trackers, and document minutes. Support weekly customer meetings: prepare agenda/pack, minute actions, follow up owners and due dates. Claims and Task Completion Documentation (MDR & TPCC) Populate progress claim forms and collate OQE from Service Engineers; validate completeness and route for approval/submission. Collate, quality-check and submit MDR/TPCC packages. Procurement administration (suppliers/contractors) Create POs and process invoices in line with approved requests. Coordinate with Service Engineers (who handle RFQ/PO content with suppliers/contractors) and keep the Service Manager informed of impacts/variations. Information management, templates & tools Maintain the template library and customer forms on shared drives; manage Beakon access and notify stakeholders of updates. Maintain orderly document control and filing (trackers, minutes, OQE, reports) to audit-ready standards. Operate required systems: Beakon, Cryptshare, Export-Control drive, shared drives, and standard office tools. Compliance & governance Ensure submissions meet formatting, completeness, confidentiality and export-control requirements. Uphold naming/versioning conventions and record-keeping policies . People & Mobility Support Support engineers with letters of invitations and visa applications and travel arrangements. Support engineers with ship / site induction requirements. Train nominated team member to cover their duties while on leave. Qualifications Organised with strong ability to juggle competing priorities. Excellent communication skills and the ability to maintain effective professional relationships with a range of internal and external stakeholders. Ability to work well under pressure within tight deadlines. Conscientious with meticulous attention for detail. Independent and able to work under minimum supervision. High level administrative skills. Proficient in MS office with ability to quickly learn specialised software. Key Contacts Internal Reports to Service Manger P&H Naval Local service engineers, internal account management, other technical teams within Kongsberg External Customers, travel service providers, logistics providers, international consulates Added Advantage (experience in) Engineering and technical field Project management
