This is a Administration Officer role with Icon Group based in Perth, WA, AU Icon Group Role Seniority - junior More about the Administration Officer role at Icon Group Administration Perth Casual Icon Cancer Centre Australia Join a Friendly and Supportive Team | Medical Administration | Casual Rates | Weekdays Only | Comprehensive Cancer Care Centre | Midland, WA Medical Administration Role within a Collaborative Team Casual, Monday to Friday Shifts (No Weekends) Extra Hours Available! Excellent Hourly Rate, Development & Progression Opportunities Make a Real Difference at our Comprehensive Cancer Care Centre – Midland, WA About the Role Due to the recent expansion of services and clinicians at our Midland centre, we are seeking a Casual Administration Officer to support our growing team. This role is critical to ensuring safe management of patient information. You will provide high-quality administration, secretarial, and reception support across our Surgical, Radiation Therapy, Oncology, and Haematology departments. Responsibilities include patient admissions and discharge, accurate appointment scheduling, billing, and timely processing of clinical documentation received through multiple channels (fax, email, post, Healthlink, and in-person). This position reports to the Administration Manager and offers casual weekday shifts during business hours, with additional hours available. Key Responsibilities Welcoming patients and accurately collecting personal details Scheduling appointments and triaging referrals across departments Managing incoming documentation (dictations, letters, diagnostics, patient notes) Answering calls and responding to enquiries professionally Processing patient billing and balancing daily banking Monitoring and maintaining patient administration pathways Ensuring compliance with privacy and health information legislation Maintaining accurate patient records across multiple systems About You You’re a team player who enjoys stepping in to help wherever needed, gets things done, and takes pride in delivering accurate, timely work. You’re comfortable working independently but also thrive in a collaborative environment where everyone supports each other to achieve great outcomes for patients. You have: Previous experience in hospital or day procedure centre administration (highly desirable) Proficiency with electronic practice management systems and Microsoft Office Understanding of medical terminology and health insurance processes (Medicare, DVA, Private Health) Ability to work autonomously and collaboratively in a fast-paced environment Strong organisational skills and attention to detail to meet compliance standards Effective communication and problem-solving skills when dealing with sensitive issues Commitment to Icon’s values and delivering exceptional patient service About Icon: Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3600 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden. Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far reaching opportunities and be part of an innovative market leader at the forefront of cancer care. For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or www.iconcancercentre.com.au Here’s why our people choose us: Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally. Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference. Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other. Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities. Excited to join Us? At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares. Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members. Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds. Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs. https://youtu.be/YrHXzasueWw Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Icon Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Welcoming patients and collecting personal details Scheduling appointments and managing referrals Processing patient billing and maintaining records Key Strengths Previous experience in medical administration Proficiency with electronic practice management systems ️ Strong organisational skills Understanding of medical terminology ️ Effective communication skills Problem-solving skills Why Icon Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Icon Group not with Hatch.
