Role: Workforce & Scheduling Coordinator Work Type: Permanent Fulltime Location: North Ryde (Flexible/Hybrid) Level: 3 About us With over 55 years of experience, New Horizons is a leading provider of disability, aged care, and community support services, committed to empowering individuals to live their best lives. Why work with us Above award pay and great benefits Your work matters. And so does your pay. At New Horizons, enjoy above-award pay, penalty rates, and salary packaging options that can increase your take home pay by up to $15,900 Plus, get access to novated leasing, paid parental leave, and for full-time employees, RDOs. Grow with us Did you know our CEO Luke Buckley started out as a support worker with us, 15 years ago? That’s proof your career can go anywhere here. We invest in your future with ongoing training and mentoring, clear career advancement pathways, opportunities to specialise in aged care and disability support, and a rewards and recognition program that celebrates your wins. Perks for your wellbeing On top of meaningful work, you’ll enjoy extras like Fitness Passport and our confidential Employee Assistance Program, giving you access to fitness, counselling, and wellbeing support when you need it. Work your way At New Horizons, you’ll get flexible scheduling and work arrangements that support a healthy work-life balance. You can also purchase extra annual leave, and if you work 10 weekends a year, you’ll enjoy an additional week of leave on top. A supportive community Join a collaborative and respectful team, where diversity is celebrated and every individual is valued. Build meaningful relationships with clients and their families, fostering belonging and making a real difference in the community. Strong Leadership At New Horizons, you’ll be backed by experienced leaders who put your success and well-being first. With tailored coaching and mentoring, you’ll have the support you need to grow and thrive. About the role: As the Workforce & Scheduling Co-ordinator, you’ll play a key role in ensuring our clients receive consistent, high-quality support. You’ll manage daily and long-term rosters, match staff to client needs, and respond quickly to changes to maintain continuity of care. Acting as the main contact for our support workers, you’ll provide guidance on shifts, availability, and expectations while building strong relationships with host organisations. This role suits someone organised, proactive, and calm under pressure who enjoys problem-solving and supporting frontline teams. Your responsibilities: Create, manage, and optimise daily, weekly, and long-term rosters Match support workers to clients based on skills, availability, and continuity Respond swiftly to roster changes, cancellations, and shift replacements Ensure rosters comply with awards, NDIS requirements, and fatigue guidelines Maintain accurate workforce scheduling data in internal systems Act as the main contact for staff regarding shifts, availability, and expectations Work closely with host organisations to meet their staffing and service needs Identify risks, document incidents, and escalate issues as required About you Experienced in scheduling, rostering, or workforce coordination within disability, aged care, or community services Strong organisational and time-management skills with the ability to juggle competing priorities Confident communicator who builds trust and rapport with frontline staff and external stakeholders Tech-savvy with experience using scheduling software and Microsoft Office Knowledge of NDIS frameworks, person-centred practice, and award compliance Calm under pressure, solutions-focused, and committed to delivering high-quality service Pre-employment Checks: Current Police Check ( Issued within the last 3 months) Current NSW Drivers License NDIS Worker Check (or willingness to obtain) NSW WWCC (or willingness to obtain) How to Apply: To register your interest, please click ‘Apply Now’ and provide a resume and cover letter outlining your suitability for the role. If you have any questions about this role or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternative method of submitting your application, please email recruit@newhorizons.net.au IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land. Due to the high volume of applications, only candidates shortlisted for interview will be contacted.
