Job Description We are seeking a friendly and professional Reception Agent to join our team in Mackay, Australia. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations at our establishment. Greet and welcome guests with a warm, professional demeanor Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail Handle guest inquiries and requests promptly and courteously Process payments and manage daily financial transactions Coordinate with other departments to fulfill guest needs and resolve any issues Maintain a clean and organized reception area Provide information about hotel amenities, local attractions, and services Manage reservations and room assignments Assist with administrative tasks and report generation as needed Ensure compliance with all safety and security procedures
