What you'll do Provide expert ieMR front-end user support, training, and advice as a SME (Subject Matter Expert) to all ieMR enabled sites state-wide. Provide ownership for the DHS Training Domains and provide state-wide technical support for these domains. Consult effectively with key stakeholders to resolve technical and strategic training issues both internal and external to DHS. As part of a team, drive adoption of the DHS training strategies to the HHS, to promote workflow compliance. Report on progress of key performance indicators to the DHS Director. Develop and deliver training services and collateral to improve the service delivery and capacity of eHealth Queensland's ieMR support services. Identify and Implement improvement opportunities to advance the quality of content and delivery of ieMR clinical and administrative training state-wide. Collaborate with internal management and vendors to provide vendor led training for eHealth Queensland employees and the broader stakeholder community. Manage and maintain eLearning resources through the iLearn Learning Management Solution (LMS). Provide detailed reports on DHS mandatory training compliance. Facilitate and present internal knowledge transfer sessions for eHealth Queensland employees. Develop and distribute training collateral for eHealth ICT Projects relating to ieMR. Chair the State-wide Training Forum, providing support and advice to all ieMR live sites to ensure an effective relationship and maintain the quality of Queensland's ieMR training service delivery. Effectively manage, prioritise incoming requests, and generate meaningful reports through the ServiceNow platform. About you We are searching for someone who has: Expert level knowledge of the user-facing ieMR solution with capacity to rapidly develop an in-depth technical understanding of the ieMR. High level of experience in training and adoption within a large and complex, geographically diverse, ICT environment. High level of experience with Oracle Health training highly desirable. High level of interpersonal, negotiation, consultation, oral and written communication skills with a diverse range of stakeholders to achieve tangible improvements in training and adoption service quality. Demonstrated success in designing, implementing, and embedding multimodal learning collateral. Demonstrated ability to use Service Now to manage incoming requests and work within the ITIL framework for Change, Request and Problem management. Demonstrated ability to contribute to, and provide detailed meaningful reporting on, key performance indicators. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing & development Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Access to a variety of programs and initiatives to support training and career growth. Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.
