About Us KINNECT Training is a specialist provider of health and safety training, delivering face-to-face, online, and blended programs that help organisations create safer, healthier, and more productive workplaces. We partner with a Registered Training Organisation (RTO) to ensure compliance and accreditation, while we focus on delivering exceptional learner and client experiences. The Opportunity We’re looking for a high-performance General Manager who thrives on building systems, improving efficiency, and leading teams to deliver consistent, measurable results. Reporting to the CEO, you will own operational performance, team leadership, and delivery effectiveness, ensuring we scale impact while maintaining quality and compliance. You’ll lead internal systems and team operations while preparing KINNECT Training to become a fully accredited RTO with a clear mandate: build a high-performing training business that runs like clockwork. Why you will love this job One of our core values is helping people, and we know you share that passion, as a KINNECTer you will enjoy the following: Pay reviews based on value created, not length of time in the role. Supportive Team Leaders to help you reach your potential. Opportunities to grow your career and skills in a diverse range of areas. A super friendly team! Why you will love working at KINNECT Training When you join KINNECT Training, your arrival will be celebrated with a welcome hamper and first-class perks including: Ability to purchase additional annual leave. Celebrating your birthday with a paid day off. Enjoy discounted health insurance. KINNECT social days, work anniversary celebrations, and regular events. Your Mission Drive operational excellence by improving efficiency, system effectiveness, and team performance to achieve scalable, profitable growth. What You’ll Own Operational Efficiency : Reduce delivery costs per learner while improving accuracy and timeliness across programs. Compliance & Quality : Ensure 100% alignment with RTO requirements across accredited programs. System Leadership : Oversee and improve student management (e.g. aXcelerate) and LMS platforms to increase automation and reduce manual handling. Team Performance : Lead, coach, and grow a high-performing team aligned to KPIs and quality standards. Client & Learner Experience : Improve NPS and learner satisfaction scores through seamless operational delivery. Growth Enablement : Build scalable processes to support expansion of training offerings and learner volume. What Success Looks Like (Year 1 Goals) Reduce rework/errors in scheduling and delivery to Achieve >95% learner satisfaction across all programs Implement continuous improvement cycle with quarterly ops reviews Deliver 98% compliance on all accredited training audits Launch at least 1 new system improvement initiative per quarter About You You’re a systems-minded operator who thrives on clarity, data, and execution. You bring: 5 years’ leadership in training, education, or professional services Strong understanding of RTO operations, compliance, and the VET sector Demonstrated success managing and improving student management and LMS platforms Experience implementing SOPs, automation, and performance metrics Proven track record of leading teams to achieve measurable improvements A bias for accountability, action, and continuous improvement A mindset for scalability, operational discipline, and tech enablement Why Join Us? Join a purpose-driven organisation specialising in workplace health and safety. Office-based Brisbane role with a tight-knit, committed team. Shape the strategy and future of an organisation ready to grow. Competitive salary performance-based incentives. How to Apply If you’re ready to build and lead a high-performance training operation, we want to hear from you. Submit your resume and a cover letter explaining how your experience aligns with the mission and outcomes of this role.
