At Oz Lotteries, we bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operated! Owned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an e-commerce lottery retailer since 2005 and was one of the first online retailers. Over the past 18 years, we have grown to have a strong player base who chose our convenient and trustworthy platform to play both popular commercial lotteries, such as Powerball and Oz Lotto and charity lotteries, which was (and still is) a point of difference for our brand. What will you be doing? As our Operational Risk & Compliance Manager, you'll bridge compliance requirements with operational reality—consolidating insights from fraud patterns, regulatory requirements, quality feedback, and customer input into practical risk management strategies. You'll lead our compliance team, partner with senior leadership and colleagues across marketing, customer services, and technical functions, and create frameworks that help the organisation navigate the grey areas where compliance meets commercial reality. What Your Day-to-Day Will Look Like Collate and analyse insights from fraud indicators, compliance findings, QA feedback, and customer support data to identify and mitigate operational risks Lead and mentor the compliance team, providing strategic direction on risk management and maintaining clear delineation between compliance and operational risk Develop control frameworks, risk assessment processes, and obligations registers to address gaps in incident categorisation, management, and escalation Assess risk likelihood and impact with stakeholders, make recommendations, and determine appropriate levels of risk acceptance Collaborate with marketing, customer services, and engineering teams to balance compliance and risk mitigation with commercial objectives Escalate significant risks to leadership with clear documentation, recommendations, and business impact context Translate compliance requirements into practical solutions that protect the business without unnecessary constraints Act as second-in-command and cover operational responsibilities as needed Communicate risk assessments to different stakeholders, tailoring messaging appropriately Embed risk-aware practices and support the business through organisational change What You’ll Be Able to Bring to the Role 3-5 years of operations management experience in regulated or complex environments Tertiary qualifications in business assurance, risk management, law, or equivalent experience Deep understanding of organisational dynamics across functions; strong track record of cross-functional collaboration Experience in digital, e-commerce, or regulated industries (gambling/lottery preferred) Excellent communication skills and ability to translate complex information for different stakeholders Strong commercial acumen with the ability to balance risk assessment against business impact Demonstrated influence and persuasion skills with comfort in ambiguous, grey-area decision-making Keen ability to identify gaps and underlying issues through insightful observation Experience collaborating with compliance, legal, and technical teams on operational risk mitigation Capability to step into leadership as second-in-command with strong stakeholder management skills Problem-solving mindset with the ability to build frameworks and processes that turn insights into action Comfort and adaptability in maturing operational environments where processes are evolving Salary Banding: $140,000 - $160,000 Super Our Ways of Working At Jumbo, we value balance and flexibility. Based in Brisbane and working out of our Head Office, our hybrid working model combines in-office collaboration (three days per week) with WFH work (two days per week). We also offer flexible working hours, with core collaboration times from 10 AM to 2 PM, allowing you to design a schedule that suits your life. Why Join Jumbo? Find Your Freedom - https://bit.ly/Jumbointeractive At Jumbo, our team thrives because we invest in our people. Here’s what you can expect from us; A Company Performance Bonus program that rewards your contributions, dependent on company performance. Access to our counselling reimbursement program and monthly wellness allowance. Award-winning talent management programs for career growth and skill-building. On-site chefs (Brisbane) offering fresh, gourmet lunches daily and breakfast twice a week. The freedom to work from almost anywhere in the world for up to 120 days a year. A social culture, with activities like lunchtime chess, corporate games, soccer, Friday socials, and events celebrating diversity and inclusion. Generous parental leave: 14 weeks of paid leave for primary carers and 4 weeks for partners. Candidates who are offered a position will be required to complete pre-employment checks through our partner, Checkmate. We are a 2025 Circle Back Initiative Gold Employer – we commit to responding to every applicant.
