Job Description A career that lets your passion shine: We are looking for a ‘guest obsessed’ and natural leader who thinks outside the box and strives for success to lead our reservations team. Take the lead in shaping exceptional guest experiences through strategic reservation management. Your key responsibilities will include: ️ Overseeing Daily Operations Ensure smooth and efficient functioning of the reservations department, maintaining luxury brand standards Team Leadership & Development Inspire, train, and guide the reservations team to consistently deliver outstanding guest connections Cross-Department Coordination Maintain clear and proactive communication with internal teams to ensure seamless guest experience Handling Special Bookings Manage group and VIP reservations, allocations, and special requests Inventory & Rate Strategy Management Collaborate with the Revenue team to optimise room inventory and implement effective pricing strategies. Reporting & Performance Analysis Generate and interpret reservation reports to ensure compliance, track performance and identify opportunities Revenue Monitoring & Forecasting Analyse booking trends, market demand, and pickup pace to maximise revenue opportunities and support accurate budgeting and forecasting
