Are you ready to grow your IT career with a team where you can dare to be different, questioning and challenging the status quo? That’s how we’ll stay ahead of the pack, for our clients, for better justice and for a career that means more . We bring true purpose, authentic people, and a proven path. You bring you. The Opportunity As our full-time, permanent, Product Coordinator at Shine, you’ll support our progressive and authentic firm as we right wrong. Reporting to our Technology Manager, and based in either our Melbourne CBD or Adelaide CBD team, in a hybrid working environment, you’ll support our team in the rapid delivery of legal technology to Shine Lawyers, predominantly working with our internally built, bespoke case management platform, and iManage. You’ll operate across the entire development lifecycle, assisting the team to document and validate business and technical functional and non-functional requirements, as well as preparing data dictionaries and database models. You’ll keep our team on track by reviewing our backlog of work requests and planning releases, ensuring work is allocated amongst the development team. You’ll also provide testing feedback and identify opportunities for process and product improvement. You’ll assist with data analysis and reporting, including preparing basic infographics utilising PowerBI, and cleansing datasets using excel and other tools. You’ll liaise with external software vendors, in relation to supporting escalation requests that are unable to be resolved internally. Finally, you’ll assist with administrative items, including managing the mailbox, responding professionally to internal and external stakeholders, escalating where necessary. What you’ll bring. To thrive in this role, you’ll have: Working towards or recently qualified in information technology studies will be highly regarded, if your relevant professional experience is limited. A strong focus on stakeholder servicing. Significant ability to multitask, manage and prioritise multiple stakeholders, requests and initiatives simultaneously. Strong written communication skills with a high level of attention to detail, as well as verbal communication skills. Demonstrated technological skills with the ability to learn new systems, software and programs quickly. Confident understanding of Excel, including knowledge on how to connect and extract from alternate data sources, and creation of pivot tables/charts and lookups. Knowledge and/or experience working with SQL or a general understanding of databases and data storage. Knowledge and/or experience working with design tools such as UXPin or similar. Experience with or exposure to working with visualisation tools such as PowerBI. Ability to work in a highly collaborative environment with a focus on delivery results. A high level of attention to detail and accuracy in documentation. Experience working in the legal industry, preferably personal injury or other plaintiff litigation e.g. Class Actions, including exposure to legal practice management software (such as Thomson Reuters 3E, MatterSphere, iManage) is highly desirable, but not essential for success. Shine Lawyers: A place for you. It means more here. At Shine, purpose really matters. It’s our clients, who summon the courage to stand up to injustice. It’s the communities we are part of and support every day. It’s our team, who champion what’s right and make this place what it is. We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 45 years. We’ve achieved a lot, but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves. And together, we’ve created a place for you to thrive. Here are some of the things we hope you’ll love about working with us: Connect and be you: Get the flexibility and benefits you need, and work alongside truly authentic people who care so much - about the clients, Shine and you. You’ll enjoy the safety and security of a large, well-established firm that treats you as a person, not a number. Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow. Achieve and grow: Start your Shine journey with our in house learning programs, where you’ll find immediate connection and be set up for success. We provide real opportunities to step up and grow - within your role and beyond. Visit https://www.shine.com.au/careers/life-shine to find out more and read the stories of our incredible people. Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you. As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome. We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you’ll put your best self forward while righting wrong for our clients. We’re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you.
