Work with and learn from high performing Dentists Modern practice with state of the art technology Ongoing training and development About the Position: Totally Smiles Geelong is seeking an experienced Dental Receptionist to join our friendly and professional team on a part-time basis (Tuesdays, Thursdays, and Fridays). We are looking for a warm, personable, and organised receptionist with prior dental experience to support our modern, 5-chair practice. At Totally Smiles Geelong, our dentists and team are committed to delivering exceptional patient care, offering a wide range of services from general check-ups to advanced treatments such as implants. Conveniently located in the heart of Geelong, our practice is easily accessible by public transport and surrounded by a great selection of cafes and restaurants. Key Responsibilities: Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling. Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints. Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification. Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations. Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available. Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office. What we can offer you: Competitive hourly rate Varied role Opportunity to make a difference Employee Assistant Program Unlock exclusive discounts and cashback offers on the Swag App Certified Great Place to Work two years in a row 2024 & 2025 What do you need to succeed: Prior experience is essential A Cert III or IV in Dental Assisting is beneficial but not mandatory Excellent verbal and written communication skills Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment Capability to address patient concerns and resolve issues with professionalism and empathy Attention to detail What's Next: If you are passionate about patient care and enjoy being part of a supportive team in a modern dental environment, we’d love to hear from you! Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!
