Policy and Service Delivery Officer Full time , Fixed term, ASAP until 28th September 2026 Geelong office location, with flexible hybrid working JG4 Offering a competitive starting base salary of $86,700 plus super and benefits Grow your career by supporting real progress Right now, we’re seeking a Policy and Service Delivery Officer who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone committed to supporting the progress of our clients and your colleagues so they can achieve great things . That’s truly rewarding work that will help us continue to deliver life-critical services where it matters . Find out more about our shared purpose , and what drives every one of us. About the role As a Policy & Service Delivery Officer in Provider Markets & Commercial (Clients Division ) , you are the go-to resource for internal and external stakeholders seeking clear, consistent advice on standard policies, processes, and registrations—especially for disability service providers. You’ll manage enquiries, triage when to relevant stakeholders, ensuring we are supporting our providers in up-to-date processes, legislation and being compliant. About the Team This collaborative and client centric team is made up of Policy & Service Delivery Officers, Safeguarding Specialists and supported by project-resources, all led by a supportive and enthusiastic Team Manager. The tea m works together to overcome any barriers so they can deliver on key initiatives. What we’re looking for TAC Claims knowledge experience You bring hands-on experience in a claim’s setting with a strong understanding of TAC processes. You are confident in managing your workload, using sound judgment to handle enquiries, support complex work, and manage escalations proactively and professionally. Clear, Effective Communication Skills You communicate clearly—both written and verbally—with diverse internal and external stakeholders . You’ll need to make complex policy, claims, or process information easy to interpret , manage stakeholder expectations, respond to requests or triage where necessary to the relevant team . Adaptability, Integrity & Stakeholder Focus Managing deliverables through use of policy, service delivery and providers (especially disability service providers) which requires flexible, agile response to changing policies or urgent requests . A strong customer-oriented mindset helps you align your work to meet stakeholder needs, resolve issues, and contribute to continuous improvement. Take the next step in your career. Apply now. C lick apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. Al l applicants will be advised of the outcome of their application. For more information, read the attached Position Description or contact Edwina Sekin e on Edwina_sekine@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Monday 22 nd September 2025 . If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au . If over the phone is better for you, our number is 5225 7500. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website . This role will require you to have a valid Working with Children Check. A current TAC employee is eligible to apply for another position at TAC if: The employee has been in their current position for at least 12 months; and Has attained at least a competency 2 (for job groups 1-5); and Is not currently on a Performance Improvement Plan (PIP)
