About the company At AC3, our purpose is to make technology real. As leaders in secure multi-cloud and managed services, we support over 50% of NSW State Government and 700 enterprise customers from offices in Sydney, Melbourne, and Auckland. We’re growing fast and we’re proud of our down-to-earth, high-trust culture. About the role As a DevOps Engineering Team Lead, you’ll play a hands-on role in technical delivery, team leadership, and customer engagement. This is primarily a leadership role with strong technical and customer-facing skills — you’ll communicate effectively with both technical teams and customers, guiding solutions, managing backlogs, and ensuring high-quality delivery. The focus is on DevOps engineering across cloud platforms AWS, with strong experience in automation, scripting, and infrastructure as code. What you’ll do Lead, coach, and develop a high-performing team of DevOps Engineers. Plan, coordinate, and oversee all DevOps Engineering activities to ensure timely and cost-effective service delivery. Manage customer and AC3 technical backlogs, ensuring requests are completed efficiently. Act as a point of escalation for high-priority technical and business issues. Oversee onboarding/offboarding of customers and team members, ensuring tools, training, and documentation are in place. Maintain compliance with AC3 service levels and ensure individual & team utilisation rates meet targets. Collaborate with CloudOps, Solutions Architecture, and Sales teams to deliver outcomes that exceed client expectations. What you’ll bring 5 years’ experience in customer-facing DevOps or cloud engineering roles. 3 years enterprise experience working with AWS Proven experience leading and developing teams, linking individual performance to business objectives. Hands-on DevOps experience with tools such as AWS, Azure, Terraform, Ansible, Jenkins, Git, CloudFormation, and scripting languages like Bash, Python, or Ruby. Experience in Windows and Linux environments and supporting multiple customers across platforms. Strong communication, negotiation, and stakeholder management skills. Agile experience and familiarity with service management tools, preferably ServiceNow. Experience in Managed Services Provider or Systems Integrator/Consulting environments is highly desirable. Benefits $150,000 – $170,000 Superannuation Bonus Allowances Perks like discounted lifestyle benefits, salary packaging, and half-day Fridays once a month Flexible hybrid work and genuine work/life balance Join one of Australia’s Best Places to Work with a tight-knit, supportive team Convenient CBD location Our culture – The AC3 Way People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 Way. The 3 simple elements of the AC3 Way are: Work Wise: As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other. Work Humble: As a team, we bring our authentic selves to the world of tech. Our down-to-earth, humble nature makes us unique and easy to work with. Work Honest: We’re here to do an honest day’s work, individually and as a team. We constantly look for opportunities to take initiative and implement practical solutions. We’d love for you to experience the AC3 Way for yourself! Note: Every position at AC3 will require a National Police Check .
