The Aged Care Quality and Safety Commission has multiple Operations Officer positions in our Regulatory Operations Division in the Audit and Registrar. About the Role - Audit: The Audit function is responsible for monitoring and assessing approved providers' compliance with the Aged Care Quality Standards by undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services and flexible aged care services. The audit operations team schedules audits and provides administrative support to the team to enable those audits. The Audit team gathers consumer feedback on care and services and uses this to inform audits. Audit manages identified risk through a Risk Assessment and Response Plan (RARP), referring issues to the Risk Intake & Analysis (RIA) team as needed. Audit also engages extensively with stakeholders and collaborates internally across the Commission and the Regulatory Operations Division. The Operations Support Officer - Audit will provide high-level administrative support to the Audit Operations team. The role supports the operations team to develop schedules, plan activities, administer travel arrangements and coordinate the provision of administrative support to an audit section to enable those activities. Reporting to the Operations Manager - Audit, the role works closely with the Operations Manager and other the operations teams within the Audit sections and Regulatory Operations Division. About the Role - Registrar: Registration Operations is responsible for providing a centralised function that collects, triages and coordinates the processing of regulatory applications to support the planning, coordination and delivery of regulatory activities and publishing of provider information. The Registration Operations section includes teams focused on the following: 1. Planning and coordinating the registration and audit programs 2. Collecting and triaging provider applications 3. Coordinating publishing of provider information 4. Designing and delivering tools and solutions for ROD Registration Operations will work closely with each of the teams within the section and collaboratively with the Audit and Provider registration sections to plan, coordinate and support delivery of the Registrar group functions. The Operations Support Officer, Registration Operations will provide administrative support to the Registrar Group, contributing to a centralised function responsible for collecting, triaging and coordinating the processing of regulatory applications. This supports effective planning and coordination of regulatory activities and publication of provider information. The Registration Operations Section includes teams responsible for planning and coordinating the registration and audit programs, managing provider applications, and coordinating the publication of provider information. Reporting to the Assistant Director, Registration Operations, the role works closely with all teams within the Section and collaborates with the Audit and Provider Registration Sections to plan, coordinate and support the delivery of Registrar group functions. The key duties of the position include Audit-Position Duties: Assist the operations team in undertaking routine tasks aligned with established priorities, timelines and operational procedures. Coordinate scheduling and logistical arrangements for audit related activities, including travel booking and associated administrative support. Enter, manage and share regulatory information accurately within Commission systems to support quality assurance activities and reporting processes. Maintain accurate and timely records, including filing and version control, in accordance with Commission standards. Apply sound administrative practices to maintain accurate data integrity, support internal reporting and ensure consistent access to operational information across the section. Respond to routine enquiries from stakeholders and escalate complex queries to appropriate team members whilst maintaining professional relationships to support operations and efficient information flow. Undertake a range of administrative activities, including managing correspondence, calendar management and coordination, organising meetings and preparing meeting records to support daily team operations. Support project related tasks and team initiatives as required, contributing to operational outcomes that align with Commission priorities. Contribute to continuous improvement initiatives to assist building and growing team capability. Registrar-Position Duties: Assist with coordinating the delivery of the Commission's registration and audit program, provide operations support to staff across the Registration and Audit sections. Collate and triage provider applications and referrals ensuring efficient processing in line with approved procedures. Assist in coordinating the publishing of regulatory information on the Commission's website, including maintaining the Provider Register. Support the registration operations section and leadership team to meet agreed priorities through administrative and procedural coordination of regulatory activities. Support quality assurance processes by managing accurate storage, uploading and communication of regulatory information across Commission systems. Build and maintain working relationships with stakeholders and liaise on moderately complex operational and administrative matters, escalating as required. Contribute to maintaining and enhancing work practices, procedures, systems, and controls that support consistent regulatory outcomes and alignment with registration requirements. Maintain accurate records and support data integrity across systems and processes to enable consistent regulatory outcomes, enhance the accuracy, efficiency and alignment of established operational workflows within the Audit group. Undertake routine administrative tasks, including email correspondence management, calendar coordination, and meeting support such as minute-taking and secretarial requirements. Assist in delivering projects and operational initiatives aligned with the Commission priorities under limited supervision. Contribute to continuous improvement and demonstrate initiative to enhance the capabilities and outcomes of the Audit group.
