Overview Join to apply for the Service Support Partner role at Northcott . Be among the first applicants and learn more about this opportunity. About Northcott At Northcott, we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider, we support people with disability to explore possibilities, achieve goals, and live the life they choose. With more than 90 years of experience and a strong presence across NSW, QLD and the ACT, Northcott is one of Australia’s largest and most trusted disability service organisations. Every year we provide people with a disability along with their families and carers, personalised and empowering support. We are a registered NDIS provider employing more than 3,000 dedicated staff across metropolitan and regional locations. Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story. About the Role To provide support to local services , coordinators , leaders and management with key processes and activities, including but not limited to: Rostering/monitoring and review (assist where required). Managing unplanned leave (assist where needed). Managing customer service agreements, variations, budgets and billing. Assisting with sign-up and onboarding of new customers to fill community, individual and housing vacancies (depending on region and manager). Flexibility to travel across multiple Northcott sites as needed, including Hornsby and Penrith. On a Day-to-Day Basis, I Will Assist Managers and local teams to respond to and manage customer enquiries, and to fill Northcott vacancies. Develop new customer service agreements and budgets for all Northcott services, as required by their role. Provide support with customer reviews and the development of renewed and amended agreements. Be aware of, and sensitive to the needs of customers from Aboriginal and Torres Strait Islander or Culturally and Linguistically Diverse backgrounds. Assist Service Coordinators with payroll processes, such as identifying potential errors. Work within the framework of the National Disability Standards, Privacy Legislation, NDIS Operational Guidelines and other relevant legislation. In This Role, I Will Communicate clearly and effectively, both verbally and in writing. Build strong relationships and manage people with confidence and respect. Approach problems with well-developed solutions and remain calm under pressure and tight deadlines. Communicate effectively with all internal and external stakeholders, showing awareness and sensitivity to diverse cultures and disabilities. Apply knowledge of the Disability Services Act & Standards, Child Protection Legislation, the Keep Them Safe principles, and other relevant legislation. Why This Role Northcott values a purpose-driven, inclusive culture and supports career growth, salary packaging, extra leave, and well-being resources to help balance and sustain the role. Why I Want This Role at Northcott Customer Focus: Building positive, trusting relationships with children and families while meeting their needs. Trusted Expertise: Background in early childhood or allied health is valued and has a real impact. Career Growth: Northcott supports development within a respected organisation. Real Rewards: Salary packaging, extra leave, and well-being support. Inclusive Culture: A culture that respects and supports diversity and individuality. If this sounds like the right fit for you, we’d love to hear from you. To apply, please submit your updated resume along with a brief cover letter highlighting your relevant skills and experience. Northcott will review candidates throughout the recruitment process and you will be advised of an outcome. For general enquiries about the role you are applying for, please email recruitment@northcott.com.au. Diversity and Inclusion Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, or need information provided in an alternative format, please contact Diversity, Equity and Inclusion at diversity@northcott.com.au. Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Consumer Services Referrals increase your chances of interviewing at Northcott. Get notified about new Service Specialist jobs in Greater Sydney Area. Location examples: Sydney, NSW; Parramatta, NSW; Macquarie Park, NSW; etc. (not exhaustive) J-18808-Ljbffr
