Key Responsibilities: - Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care. - Ensures cleanliness and neatness of patient's environment and stock room - Ensures cleaning of the Isolation rooms is done when required. - Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures - Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering - Serves, distributes and collects patient / visitors meals and refreshments - Arranges patient transport from Dialysis treatment - Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic - Monitors consumable stores and orders stock as required - Confirms delivery of stock, checks inventory and documentation - Performs stocktake when requested - Maintains Clinic Manager database - Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste - Orders and pack away linen - Assist in the collection of blood samples by pathology lab, help spin blood before collection - Participates in Quality Improvements activities as required by the Dialysis Clinic Manager - Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28). - Engages in internal and external in-service activities to enhance / maintain skills and knowledge. Competencies (attitude, skills, typical qualifications & experience) Essential: - Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner - Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team - Knowledge of Work Health and Safety as it relates to the role within the facility - Understanding of the Quality improvement process and risk management obligations - Demonstrated skills in food preparation and presentation - Basic office skills, including filing and answering telephone enquiries - Previous experience in patient assistant role - Basic computer literacy. Desirable: - Completion of a Patient Service Assistant Certificate or equivalent qualification - Demonstrated commitment to quality improvement initiatives. - Effective communication skills, both written and verbal - Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice - Team player
