Introduction About CLV Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 28,000 beds owned, managed or under development across Australia, the United States, United Kingdom, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe. CLV is committed to creating a vibrant workplace culture grounded in our core values: Care, Accountability, Integrity, and Teamwork. By embracing these principles, we foster an environment where everyone can thrive and enjoy meaningful collaboration. Join us in building a supportive and inclusive team! Description This role will form part of our new Casual CSA Pool which will be trained to support our teams at our 4 Sydney Villages (Student Village North Ryde, Western Sydney University Village Parramatta, UNSW Village - Kensington and Sydney University Village - Newtown). We want people who can travel between our villages and are willing to work at any location We are looking for people who can work multiple shifts across all our locations and possess the energy, positivity and initiative to help drive excellent customer service in our business. All successful applicants will be required for the equivalent of 1 week of training in November 2025 where you will meet the team at each Village and learn any specific Village processes. Key Responsibilities Consistent delivery of exceptional customer service, providing friendly and helpful support to residents and visitors. Assist residents with account enquiries, information on support services, local area information and facilities information. Assist with property inspections during tenancy, pre and post arrival. Ensure that high levels of detail and accuracy are applied to customer records. Ensure all associated policies and procedures are followed. Provide accurate and timely information to prospective residents. Create a positive impression for all prospective customers. Promote a customer first culture and ensure customer expectations are met or exceeded. Support village management with other operational activities throughout the village The responsibilities of this role may evolve based on the changing needs of our residents and the business. We seek candidates who are adaptable and open to taking on new challenges as they arise. Skills And Experiences Essential Skills, Experience and Qualification Commitment to consistently delivering the highest levels of customer service. Experience in a similar role, preferably in an accommodation setting. Excellent verbal and written communication skills Excellent organisational and planning skills. Computer literate, with proficiency in Microsoft Office suite, database management systems, web content management systems and design systems Current National Police Clearance Check Why apply for this role? Have a day off on your birthday on us. Access to Employee Assistance Program (EAP) with a high focus on employee’s wellbeing Discount program (Flare) with discounts on everyday items and big-ticket items Employee recognition awards Campus Living Villages Welcomes You to Apply To submit your application for this opportunity, please send your cover letter, updated CV and any other supporting documentation via Seek. Applications must be received by 5pm 14 September 2025. Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further. We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia. Applicants must possess a valid visa that grants working rights in Australia to apply. Only direct applications from candidates will be considered.
