Who we are Financial Operations Branch provides shared services for the department including corporate services such as travel, credit cards, procurement, grants policy, advice and reporting, payroll services, procurement, accounts receivable, debt management and accounts payable. The branch also provides a project management and oversight role for some of the critical projects for the division. The Accounts Receivable and Debt Management (ARDM) Section is responsible for a number of functions including: The department's debt management and recovery processes. Engaging with internal programs to initiate withdrawal of service, registration suspension/revocation notifications. Communication and action of administration and liquidation notifications. Accounts receivable and payment processing. Client invoicing and uploads from external billing systems. High volume transaction processing and account reconciliations. Liaising with external and internal stakeholders. Client billing enquiries and complaints on the AR helpline. The key duties of the position include The Job The Account Receivable and Debt Team Supervisor undertakes the following duties: managing relationships and negotiating with clients in more complex debt management matters with a view to collecting outstanding debt, resolving escalated client issues and referring them to appropriate internal program areas when necessary, establishing and maintaining productive working relationships with internal and external stakeholders, undertaking general ledger and client account reconciliations, including investigation of unallocated payments, and seeking to have funds applied and reconciled, preparing high quality correspondence and reports for clients, stakeholders and management relating to accounts receivable and debt management activities, providing day to day support to team, training, and direction for new starters, assisting and supporting the management team of the section, monitoring and updating working procedures for the section, contributing to projects/system improvements that affect the team operations, undertaking a broad range of administrative tasks to support the section activities, as required.
