Operations Manager: Workforce

Mosh • Sydney Region • 4d ago

Work flexibly under a hybrid model from Surry Hills Opportunities to advance your career as the company grows Impactful and rewarding role helping improve the health outcomes of Aussie men & women G’day, we’re Mosh Our mission is to get Aussie men & women the best possible health outcomes through best-in class health programs. We know the current healthcare system is not meeting the needs of the modern Australian, and we reckon there’s a better, more holistic way. Our solutions for hair loss, sexual health, skin care, mental health and weight management are easy, affordable and completely discreet. More than a job There’s nothing better than the feeling that what you’re doing matters and makes a difference. We’re pretty lucky this is the norm and not the exception for us. This role will lead the Practitioner Support team and manage workforce planning to ensure the efficient, scalable, and responsive operation of our clinical services. What you’ll do On a day to day basis you will: Lead and manage the Practitioner Support team, including team rostering and performance management. Oversee and ensure adherence to Service Level Agreements (SLAs) for queue and ticket management. Manage business-as-usual workforce planning, including rostering, forecasting, and supply and demand planning for all clinical practitioners. Provide data-driven analysis and reporting on workforce performance. Serve as the first point of contact for practitioners on non-clinical matters and proactively manage reactive situations like platform issues. Drive the continuous improvement and efficiency of queue management and practitioner support processes. Experience you’ll bring The ideal candidate will have: Background in workforce planning, supply chain planning, or healthcare operations. 1-2 years of experience in an operations or workforce planning role. Experience leading a small remote or offshore team is highly desirable. Strong analytical and problem-solving skills with high proficiency in Google Sheets or Excel. Adept at queue management, monitoring SLAs, and making proactive workforce adjustments. Excellent communication skills and comfortable being a first point of escalation for frontline teams. A systems-oriented thinker with a track record of improving operational processes. What’s on offer We hire teammates that share our values, believe in our mission and are passionate about the future of healthcare. Some of the reasons our team loves Mosh include: Lots of opportunity to learn and grow with the company with access to on-demand training Access to up to 16 weeks of paid parental leave Discounts on a range of Mosh products and services Two extra days of holiday leave each year Two days for purpose leave ( Mental health or L&D) Full access to Go1 eLearning platform EAP and access to online wellbeing programs Classpass credits Working with a creative, friendly and collaborative bunch in a dog friendly office Making a real, positive impact on the lives of others Better, together Everyone is different and we think that’s what makes life interesting. We believe these differences create new ideas, offer unique perspectives and speak on behalf of all of our customers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you. P.S. We love a good cover letter. The more you, the better.

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