Healthcare Administrator Associate – FULL TIME POSITION - HYBRID Hours: 11am - 7pm AEDT (Mon – Fri) Location: Hybrid – working from home and XRHealth office in Vermont, Victoria 3133 - You must be located in Melbourne and have your own transport to attend the office. Who we are: XRHealth is the world’s first Virtual Reality Telehealth platform. We provide VR Telehealth physiotherapy, psychology and occupational therapy to patients Australia-wide. This is a hybrid position – work from home and XRHealth headquarters in Vermont Victoria, 3133. About you: With a background in administration, health care, medical reception, or NDIS, you are looking for an opportunity to learn new skills. You have an interest in health technology and a genuine desire to assist people. What you’ll be doing: Managing phone enquiries, appointment bookings and patient rescheduling Educate the patient about XRHealth products and services Documentation and administration tasks Invoicing and accounts payments Updating of software on our VR headsets Assisting with VR headset logistics/refurbishing Basic headset troubleshooting/technical support Working in a collaborative multi-disciplinary team environment Maintaining up to date CRM (Hubspot and Cliniko) What you need to succeed: A positive "can do" outlook Strong communication skills and commercial acumen Excellent relationship-building skills including with team members Proficiency in office computer operations and CRM systems (Office 365, HubSpot and Cliniko) An aptitude for learning Efficient time management skills Send your application with a cover letter answering the following questions: How many years' experience do you have as a Health Administrator? Do you have experience in administration? Do you have any experience in the NDIS field Do you have full rights to work in Australia without a Visa Sponsorship? Do you have customer service experience? Do you have a current Australian driver's licence?
