ABOUT THE BRANCH The Internal Services and Cyber Branch is responsible for managing the Service Centre, application support, quality assurance and testing, minor projects, the Finance information environment, and its supporting technology. The priorities of Internal Services Branch are to: Deliver a high standard of support to clients through the Service Centre and Self-Service Portal Maintain and enhance the end user desktop environment and its supporting services. Maintain and enhance both core Departmental and business specific applications and the Finance information environment. Maintain and enhance core departmental IT hybrid infrastructure and supporting technology platforms. Deliver business analysis and testing services Deliver ICT projects and technology for business projects Management of key ICT contracts including the NRI contract Management of ICT security operations and providing cyber security policies Management of internal AI within the Department The Web Team consists of this role and an APS5 web developer who provide development support for Finance's corporate website, intranet, and Ministerial website, as well as several program level websites. This support includes web content design, management and publishing, website building, security patching and updates, analytics, and advice. The team manages and advises stakeholders on website best practice and solutions and oversees and implements website enhancements and updates. The team regularly contribute to the agency's push for innovation and excellence, through the removal of red tape and the automation of processes, where possible and practical. The Web Team works closely with the Corporate Communications Section, which includes graphic designers, the Media Team, and internal and external communications. The key duties of the position include THE OPPORTUNITY Reporting to the Director of Application Support, the Technical Lead, Web Services (EL1) is responsible for the technical management of eight internal and external facing websites, including the Finance intranet. The successful candidate will work both autonomously and as part of the wider team/section to provide quality and creative solutions to business needs and requirements. You will have excellent written and oral communication skills and will be able to disseminate technical jargon into simple and easy to understand terms. You will implement and maintain processes to ensure the sites managed by the Web Services Team meet the Australian Government Security Guidelines and the Essential Eight. Mentor and guide the team of developers who work collaboratively with the content designers and content administrators to deliver accessible, engaging, and up-to-date content across ten websites. The person in this role will have experience in mentoring, training, and guiding staff to successfully manage websites and/or website projects, and will be able to provide relevant strategic management, planning, and advice. You will have excellent stakeholder management and negotiation skills to be work with business areas and your colleagues in Web Services and Corporate Engagement, to craft effective and engaging online experiences for users with Drupal 10 website architecture. You will provide guidance and support to business areas on website content best practice, WCAG 2.0 Accessibility Guidelines and how to optimise UX with regard to GovCMS Drupal websites and be able to support this advice through website analytics with Matomo, Monsido and GA4. Working closely with the Corporate Communications Section you will make timely, effective decisions that show accountability and consider stakeholder impact, and you will respond quickly and effectively to changing organisational needs, in particular with the Ministerial offices and the Budget Group, withing Finance. You will understand how Web Services connects with ICT and other branches within Finance and be able to consider the broader picture and communicate this to others. You will manage the maintenance of documentation, guidance materials, checklists, and processes, ensuring they are fit-for-purpose and assist with the delivery of tasks and activities which are focussed on continuous improvement of these sites and customer-facing processes. On occasion and where required, you will lead procurement processes for services. You will be innovative and have an understanding of the latest technologies that are being used for website content design, to ensure that UX is optimised. DETAILED VACANCY INFORMATION For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
