Location: Fyshwick, Canberra ACT Full Time (on site) Up to $80K Super Our client is a global leader in Fire and security, with over 200 years of experience protecting people and property. Their reputation for reliability and innovation makes them a trusted name worldwide. Now, they’re seeking a dedicated Service Coordinator to join their team in Fyshwick and contribute to their mission of delivering peace of mind. About the Role As a Service Coordinator, you’ll report to the Operations Support Supervisor and play a key role in maintaining the efficiency of field operations. You'll be responsible for coordinating technician schedules, processing daily administrative tasks, and ensuring a seamless customer experience. What You’ll Do Efficiently schedule and dispatch field technicians to maximise productivity and coverage Manage daily invoicing processes with accuracy and timeliness Handle purchase orders and procurement tasks Perform accurate data entry and maintain digital records via online portals Provide outstanding customer support and resolve service-related queries Deliver general administrative support to keep team operations running smoothly What You’ll Bring Previous experience in a service coordination, operations support, or similar role Experience in a call centre or team-based customer service environment (essential) Proven ability to schedule and manage field-based staff in a fast-paced setting Strong data entry skills and attention to detail Proficiency with Microsoft Office, especially Excel Experience with systems like Pronto, Salesforce, or other ERP/CRM tools (advantageous) A customer-first attitude and strong communication skills Ability to learn quickly and adapt to technical environments Exceptional organisation and multitasking abilities Security clearance (Baseline or NV1) highly regarded Why You’ll Love It Here Be part of a close-knit, collaborative team Access a fantastic employee discount platform Enjoy long-term stability and a company culture that treats you like family Receive comprehensive training to set you up for success Free access to our company Gym on site If you wish to apply please click on the link and upload your CV
