Azooa is preparing a response for RFQ047 – ATO DIIP Platform Support, Delivery and Modern Engineering Services and is seeking suitably qualified Application Site Reliability Engineers / Database Administrators to support a large-scale Australian Taxation Office technology environment.This is a strong opportunity to join the winning Azooa Contracts Team and support critical Federal Government ICT platforms across database administration, application reliability, operational support, monitoring, automation, performance reporting and platform stability.OverviewOpportunity: RFQ047 – ATO DIIP Platform Support and ICT Delivery ServicesRole title: Application Site Reliability EngineerRFQ role name: Database Administrator / Application Site Reliability EngineerSFIA stream: Delivery and Operation – Database AdministrationSFIA code: DBADSFIA level: Level 4Client environment: Australian Taxation OfficeService model: ICT Personnel ResourcesSecurity clearance: Baseline minimumIntegrity requirement: ATO Pre-Engagement Integrity Check requiredLocations: ATO-approved locations across ACT, VIC, QLD, SA and NSWWorking arrangement: Supplier site, ATO site or work from home may be considered where approved in advance by the ATO Project ManagerOn-call support: May be required outside normal business hoursEngagement model: Time and Materials / Work Order based servicesLocationsServices may be delivered from approved ATO locations, including:15 Sydney Avenue, Barton, ACT747 Collins Street, Docklands, Melbourne, VIC152 Wharf Street, Brisbane, QLD26 Franklin Street, Adelaide, SA255 George Street, Sydney, NSWWorking from a supplier office or home under a work-from-home arrangement may be considered where appropriate and approved in advance by the ATO Project Manager.Core PurposeThe Application Site Reliability Engineer / Database Administrator will support the continuity, stability and ongoing enhancement of the ATO’s DIIP platforms by ensuring database and application platform services remain reliable, performant, secure and supportable.The role will contribute to run-and-manage operations, database administration, performance monitoring, operational troubleshooting, automation of administration tasks, issue resolution and continuous improvement across a complex, multi-technology Federal Government ICT environment.Scope / ResponsibilitiesThe successful Application Site Reliability Engineer may be responsible for:Supporting database and application platform reliability across DIIP services.Using database management system software and tools to investigate operational issues.Collecting and analysing performance statistics.Creating database and platform performance reports.Carrying out routine configuration, installation and reconfiguration of database and related products.Performing agreed database maintenance and administration tasks.Developing and configuring tools to automate database administration activities.Identifying database, application and platform issues.Recommending corrective actions for operational problems.Supporting incident, problem and change management processes.Supporting operational stability and service continuity.Working with application, DevOps, infrastructure, testing, architecture and service delivery teams.Supporting monitoring, backup, recovery and performance management activities where required.Contributing to technical uplift, process improvement and reduction of manual operational effort.Supporting knowledge transfer and APS capability uplift.Key DeliverablesKey deliverables may include:Database administration outputs.Application reliability support outputs.Database performance statistics and reports.Operational performance reports.Database maintenance and administration records.Configuration, installation and reconfiguration outputs.Automation scripts, tools or process improvements for database administration.Issue investigation and corrective action recommendations.Incident, problem and change support inputs.Platform reliability improvement recommendations.Operational documentation.Knowledge transfer and handover artefacts.Inputs to monthly milestone checkpoints and contract reporting where required.Mandatory / Essential CriteriaCandidates should demonstrate experience aligned to Database Administration – DBAD Level 4.Candidates should be able to demonstrate:Experience using database management system software and tools.Knowledge of logical database schemas.Experience investigating database, application or platform problems.Ability to collect agreed performance statistics.Ability to create database and operational performance reports.Experience carrying out routine configuration, installation and reconfiguration of database and related products.Experience performing agreed database maintenance and administration tasks.Experience developing or configuring tools to automate database administration tasks.Ability to identify problems and issues and recommend corrective actions.Ability to work within complex ICT environments.Strong troubleshooting and analytical skills.Strong written and verbal communication skills.Ability to work collaboratively with technical delivery and operational teams.Ability to operate in an ITIL-aligned service environment.Ability to obtain and maintain Baseline security clearance.Desirable CriteriaHighly desirable experience includes:Previous ATO experience.Federal Government ICT operations experience.Experience supporting large-scale digital, integration or platform environments.Experience with DIIP or similar platform environments.Experience as an Application Site Reliability Engineer, Database Administrator or Platform Support Engineer.Experience with database performance tuning and monitoring.Experience supporting production applications and critical services.Experience with automation of database or operational support tasks.Experience with incident, problem and change management.Experience with monitoring, backup, recovery and operational reporting.Experience working with DevOps, application development, cloud, infrastructure and service delivery teams.Experience supporting secure, resilient and compliant ICT environments.Experience contributing to technical uplift, service improvement and operational efficiency.Existing Baseline clearance or higher.Engagement DetailsClient environment: Australian Taxation OfficeRole: Application Site Reliability Engineer / Database AdministratorSFIA code: DBADSFIA level: Level 4Work locations: Barton ACT, Docklands VIC, Brisbane QLD, Adelaide SA and Sydney NSWWork from home may be considered where approvedOn-call services may be required outside normal business hoursPersonnel must complete ATO Pre-Engagement Integrity Check before commencing servicesContractors may be required to support incident response, operational support and service continuityMonthly milestone checkpoints and contract reporting may be requiredPerformance reviews occur monthly for the first six months, then quarterly unless otherwise agreedServices must align with ATO enterprise, domain and solution architecture principlesServices must support interoperability, reuse, integration, security, resilience and lifecycle maintainabilityClearance RequirementsMinimum clearance required:Baseline security clearanceAdditional requirements:ATO Pre-Engagement Integrity Check must be completed before performing services.PEIC may need to be renewed periodically.Candidates should be able to commence within the required timeframe once cleared.Australian citizenship may be required depending on clearance and role requirements.RFQ RelevanceThis opportunity is highly relevant for Application Site Reliability Engineers, Database Administrators and platform support professionals who have supported complex Federal Government ICT environments across database operations, reliability engineering, performance monitoring, automation and production support.Strong candidates will have experience across:Database administrationApplication reliability supportPerformance statistics and reportingDatabase configuration and maintenanceTroubleshooting and issue resolutionAutomation of administration tasksOperational support and run/manage servicesIncident, problem and change managementMonitoring, backup and recovery supportPlatform stability and resilienceITIL-aligned service deliveryFederal Government ICT environmentsMulti-disciplinary technical delivery teamsCandidates with ATO experience, Baseline clearance, strong database administration capability and experience supporting production platform reliability will be especially well aligned.Rate GuidancePlease provide your expected hourly or daily rate including super.If operating through your own company, please provide your rate plus GST.Azooa will position candidates competitively based on:SFIA Level 4 alignmentATO or Federal Government experienceDatabase administration depthApplication reliability and production support experienceAutomation and operational improvement experienceClearance statusAvailability for approved ATO locationsQuality of CV and role-specific responseHigher rates may still be considered where ATO experience, strong Federal Government platform support background, Baseline clearance, database reliability depth or strong role alignment justifies it.How Azooa Can Support YouAzooa can support you by:Positioning your profile to maximise win probabilityHelping align your rate with market expectationsAssisting with tailored responses and submission strategyProviding access to similar Federal Government ICT opportunities
