Medical Receptionist - The Face and Voice of Beam Medicolegal Are you a master of first impressions with a passion for helping people? We are looking for an exceptional Medical Receptionist to be the welcoming face and professional voice of Beam Medicolegal. If you thrive in an organised environment, love smooth operations, and want to work in a culture that genuinely values and supports its team, this is your next move! At Beam Medicolegal, our mission is to be the most trusted and respected medicolegal practice, setting the standard for ethical leadership and unwavering quality. We know that every single person in our business contributes to our success. As our Medical Receptionist, you aren't just answering phones - you are a critical pillar of our patient experience and daily operations. Working closely with our Operations Manager and Medical Specialists, you will keep our front desk running like clockwork: First Class Service: Answer incoming calls with warmth and professionalism, and handle inquiries via email and phone. The Perfect Welcome: Greet arriving patients, making them feel at ease while ensuring consent forms and health questionnaires are seamlessly completed. Appointment & Referral Coordination: Proactively manage new bookings and ensure crucial specialist referrals are received on time for upcoming appointments. Communication Hub: Accurately receive, log, and convey messages across the team verbally, in writing, and electronically. Stock & Space Management: Monitor stationery and clinical supplies, placing orders to ensure our team always has what they need to succeed. Ad-Hoc Support: Take on varied administrative tasks directed by the Operations Manager or Medical Specialists to keep the office efficient, comforting and inviting. ️ At Beam, we look out for one another. In this role, you will also: Maintain the highest standards of practice and patient confidentiality at all times. Take pride in your presentation by maintaining our practice dress standards and uniform policy. Contribute actively to a safe workplace by participating in mandatory privacy, cyber-security and OHS training. Engage in continuous growth through professional development and annual performance reviews. What You'll Need to Bring to the Team The People Factor: Exceptional communication skills and a naturally courteous, professional manner. Sharp Coordination: Exceptional organisational skills with the ability to manage bookings, coordinate files, and track paperwork without breaking a sweat. Discretion: An understanding of the medical/legal space, with an unwavering commitment to confidentiality, duty of care and legal privilege. A Team First Mindset: A reliable, consistent and proactive approach - you take ownership of your space but aren't afraid to ask for help when needed. What’s In It For You? We work hard, but we reward beautifully. Join us and enjoy: Time for Yourself: Take your birthday off with Birthday Leave, plus 9 days of personal leave each year. Financial Perks: Access to competitive Salary Sacrificing options. Amazing Culture: A respectful, inclusive, and high-performance environment where your efforts are noticed and celebrated.
