Key Responsibilities Identify and develop new business opportunities through prospecting, networking, market research, referrals, and industry directories. Build and maintain a pipeline of prospective clients while managing and growing existing customer accounts. Develop a thorough understanding of company products, services, market conditions, and competitor offerings to effectively position solutions. Conduct client meetings and site visits to assess business needs, establish strong relationships, and identify opportunities for growth. Consult with customers to understand their objectives and recommend tailored solutions that deliver measurable value. Manage strategic client relationships, ensuring alignment between customer goals and business offerings. Drive account growth through upselling, cross-selling, retention initiatives, and identification of new revenue opportunities. Prepare proposals, quotations, negotiate pricing and commercial terms, and manage contract execution. Coordinate onboarding, solution implementation, service delivery, equipment installation, and ongoing support activities. Monitor customer satisfaction and account performance, proactively addressing issues and ensuring successful outcomes. Track changing customer requirements, market trends, and competitor activity, providing insights and recommendations to management. Maintain accurate sales forecasts, customer records, contract documentation, and business expense reporting. Prepare and present regular sales, account performance, and market activity reports to leadership. Collaborate with internal teams to improve processes, enhance customer experience, and support business growth objectives. Mentor and support colleagues by sharing industry knowledge, best practices, and client management expertise. Key Outcomes Achievement of sales, revenue, and profitability targets. Growth and retention of key client accounts. High levels of customer satisfaction and long-term client partnerships. Increased market share through successful business development activities. Accurate reporting, forecasting, and account management practices. Continuous improvement of client service delivery and operational processes. Skills & Experience Proven experience in account management, business development, sales, or client relationship management. Strong commercial acumen with demonstrated success in achieving revenue growth and profitability targets. Excellent negotiation, communication, and stakeholder management skills. Ability to build trusted relationships with clients at all levels of an organisation. Strong analytical and problem-solving capabilities with a customer-centric approach. Experience managing the full client lifecycle, from acquisition and onboarding through to retention and growth. Proficiency in CRM systems, sales reporting, and pipeline management. Ability to work autonomously while collaborating effectively across teams.
