Westlec Auto Electrics is a leading Australian manufacturer of specialised auto electrical systems for trucks, service vehicles, trailers and mobile equipment. We pride ourselves on delivering high-quality workmanship, innovative solutions and outstanding customer service. As our business continues to grow, we're looking for an organised and motivated Administration, Sales & Scheduling Coordinator to join our team. This is a varied role that combines administration, customer service, workshop scheduling, and the ongoing development of our growing eCommerce business. About the Role This is a full-time position based in our office, supporting the day-to-day operations of the business. Your primary focus will be managing our eCommerce and showroom sales, coordinating workshop scheduling, and providing administration support across the business. No two days are the same, making this an ideal opportunity for someone who enjoys variety, takes initiative, and thrives in a fast-paced environment. This role does not involve quoting, production planning or parts preparation. Key Responsibilities Manage and grow our eCommerce website. Create and maintain online product listings, pricing, images and descriptions. Process online orders and customer enquiries. Assist customers with showroom and counter sales. Answer incoming phone calls and emails. Schedule workshop bookings and monitor job progress. Liaise with customers regarding booking dates and job updates. Maintain accurate customer, sales and business records. Prepare business documentation and general correspondence. Coordinate employee inductions, training records and compliance documentation. Assist with company policies, procedures and internal systems. Provide administration support to the Director and management team. Identify opportunities to improve business systems and customer experience. About You To be successful in this role you'll have: Excellent computer skills and confidence using Microsoft Office and business software. Strong organisational and time management skills. Excellent written and verbal communication. A high level of attention to detail. Outstanding customer service skills. The ability to multitask and manage competing priorities. A proactive attitude with strong problem-solving skills. The ability to work independently and as part of a team. Experience in administration, scheduling or office coordination. Experience with eCommerce platforms, online retail or digital marketing (highly regarded). What We Offer Full-time permanent position. Diverse and interesting role with no two days the same. Friendly and supportive team environment. Opportunity to help grow our expanding eCommerce business. Modern office and workshop facilities. Ongoing training and career development opportunities. Stable, long-term employment with a growing Australian business. Apply Now If you're highly organised, enjoy working with people, have excellent computer skills and are looking for a rewarding role where you can make a real contribution, we'd love to hear from you.
