About the Role We're looking for an experienced AV Service Technician to join our team supporting commercial audiovisual systems across South East Queensland. This role is focused on fault finding, repairs, preventative maintenance, commissioning support and customer service. You'll work across a wide range of technologies including audio systems, DSPs, control systems, video conferencing platforms, LED displays, projectors, lighting, networking equipment and room control solutions. We're looking for someone who enjoys diagnosing problems, solving technical issues and building long-term relationships with clients. You'll also assist our project team with installations, commissioning and system handovers where required. About Us Captivate AV delivers professional audiovisual, production and technology solutions across corporate, education, government, hospitality and entertainment sectors throughout Queensland and beyond. We work across a diverse range of projects including meeting spaces, performance venues, live events, LED displays, digital signage, audio systems, lighting systems and integrated control solutions. No two days are the same, and our team is exposed to a wide variety of technologies, clients and environments. We're a growing business that values practical problem-solving, technical excellence and strong client relationships. Our team takes pride in delivering reliable solutions and exceptional service, whether we're supporting an existing system, responding to a service call or delivering a new project. If you enjoy working with technology, solving problems and being part of a close-knit team that genuinely cares about its work, we'd love to hear from you. Key Responsibilities Attend customer sites to diagnose and resolve AV and control system faults. Perform preventative maintenance inspections and generate service reports. Support audio DSP, control systems, LED screens, lighting and conferencing platforms. Test and verify system performance following repairs or upgrades. Maintain accurate service records, job notes and documentation, including daily reports to management. Provide user training and operational support where required. Assist project delivery teams with commissioning and technical handover activities. Participate in an on-call support roster if required. Desired Skills & Experience Essential Previous experience in commercial AV. Strong troubleshooting and fault-finding skills. Understanding of network fundamentals including TCP/IP, VLANs and PoE. Ability to read technical drawings and system schematics. Excellent customer communication skills. Ability to work independently and manage service priorities. Ability to use power tools and work unsupervised. Understanding of DMX and Art-Net protocols. Understanding of Dante and other Audio-over-IP transmission protocols. Current Australian driver's licence. Highly Regarded Q-SYS certification. Experience with NEXO, L-Acoustics, ChamSys, grandMA, Crestron, Pixelhue, Video over IP, Audio over IP and network management. LED display troubleshooting experience. Structured cabling endorsement or electrical background. EWP, Working at Heights or White Card. What Success Looks Like Service calls are resolved efficiently and professionally. Clients have confidence that issues are diagnosed correctly the first time. Documentation is accurate and up to date. Preventative maintenance identifies issues before failures occur. Equipment repairs and RMAs are managed proactively with minimal client disruption. Positive relationships are maintained with clients through clear communication and reliable service delivery. What We Offer Diverse and technically challenging projects. Exposure to leading AV, entertainment and collaboration technologies. Ongoing training and certification opportunities. Competitive salary based on experience. Opportunities to grow into senior technical, commissioning or project delivery roles. A supportive and experienced team environment. Variety in your work, with a mix of service, maintenance, commissioning and project-based activities. Apply Now If you're an experienced AV technician who enjoys solving problems, working with a broad range of technologies and delivering great outcomes for clients, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your experience and interest in the role.
