Canberra Neurology seeks a meticulous, resolute Practice Manager to join our team and oversee daily operations of our new growing clinic. As a manager, you will ensure our clinic continues to run smoothly, maintaining high standards of care and customer service. About the Clinic: Located in the heart of Canberra, ACT our specialist clinic consists of a resolute team of healthcare professionals, including three neurologists, two neuroscientists and psychiatrist. Our practice uses GENTU software to streamline operations and enhance patient care. What We Offer: · A competitive salary and flexible working hours (part-time, 3 days per week). · A fun, social, and supportive environment to work in. · A modern, well-equipped clinic with state-of-the-art IT systems and facilities. · A collaborative team, including total of four receptionists working alongside three neurologists, one psychiatrist and two neuroscientists. · A down to earth team focused on efficiency, hard work, and patient care. · Comprehensive staff areas, including a kitchen with coffee and snacks. Key Responsibilities: · Human Resources: Oversee recruitment, rostering, contracts, payroll, performance management, and conflict resolution for the entire clinical and administrative team. · Systems Development: Implement policies and procedures to improve quality, revenue, cost management, customer service, and patient care. · Finances: Manage accounts receivable and payable, banking, account reconciliation, and provide financial details to the bookkeeper. Help with payroll. · Business Planning & Development: Collaborate with the team to identify growth opportunities, improve service delivery, and develop strategies for increasing income and reducing costs. · Team Collaboration: Work with doctors, technicians, and administrative staff to maintain a cohesive, high-functioning team and ensure the highest standard of patient care. · KPI Management: Help with the operations when required · MBS Items & Billing: Optimize MBS item usage to maximize revenue. · Eclipse billing: Optimize inpatient medical claims for specialists. · Staff Efficiency: Monitor and improve the productivity of admin staff and technicians. · Service & Financial Improvement: Develop strategies to enhance patient services, increase income, and reduce expenses. · Reporting & Debt Management: Generate financial and operational reports and manage outstanding payments. · Resource & Workforce Management: Ensure the effective use of consultation rooms and staff resources. · Exemptions & Rostering: Manage staff rosters and ensure appropriate coverage. · Physician rostering: Manage doctor rosters for in-patient duties. · Staff Assessment: Evaluate staff performance and implement strategies for improvement. Experience & Attributes: · Proven leadership and management experience in a specialist practice or General Practice or similar healthcare setting. . Diploma / Degree in practice management is desirable · Experience in using GENTU software program is highly advantageous. · Strong interpersonal and communication skills, with the ability to lead and motivate a team. · Strong organizational and time management skills with a solutions-focused mindset. · Experience managing multiple priorities and working under pressure. · Understanding of KPIs and performance improvement in a healthcare setting. · Ability to manage conflict and demanding situations with professionalism and patience. About You: · Australian citizen or Permanent resident · You are initiative-taking, solutions-driven, and enthusiastic about providing exceptional patient care. · You thrive in a collaborative, team-focused environment. · You have a cheerful outlook and can juggle busy situations with a smile. · You are motivated to help the clinic grow and succeed, while keeping the team culture strong and supportive. · Willing to show initiative and take charge of the clinic’s day to day operations. Click APPLY NOW to join our amazing team! Please submit a personalized cover letter and resume as part of your application. Only shortlisted applicants will be contacted. email: canberraneurology.com.au
