Platinum Plumbing QLD Group is a growing, customer-focused plumbing business committed to delivering exceptional service across all facets of plumbing. We're looking for another organised, proactive Schedule Coordinator to join the central point of our operations team, ensuring our plumbers are where they need to be, when they need to be. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and loves keeping things organised, we'd love to hear from you. About the Role As our Schedule Coordinator, you'll play a vital role in the day-to-day running of the business by coordinating technicians, managing customer bookings, and ensuring jobs are completed efficiently and on time. Every day is different. You'll solve problems, coordinate a high-performing team, build strong customer relationships, and have the satisfaction of knowing your work directly impacts the success of the business. If you're organised, thrive under pressure, and enjoy being the person who keeps everything running smoothly, this is the opportunity for you. Join a supportive, down-to-earth team where your ideas are valued, your hard work is recognised, and you'll have genuine opportunities to grow your career as the business continues to expand. Key Responsibilities Schedule and coordinate daily work for plumbing technicians. Manage incoming service requests via phone, email and online bookings. Optimise technician schedules to maximise efficiency and minimise travel time. Liaise with customers regarding appointment times, delays and job updates. Monitor job progress and make real-time scheduling adjustments. Coordinate urgent and emergency call-outs. Work closely with management and field staff to ensure outstanding customer service. Maintain accurate job records using scheduling and CRM software. Assist with general administration and operational support as required. About You You'll be someone who: Has previous scheduling, service coordination or administration experience (trade industry experience highly regarded). Is highly organised with exceptional time management skills. Can confidently multitask in a busy environment. Has excellent communication and customer service skills. Is proficient with computers, servicem8 experience highly desirable Learns new software quickly. Remains calm under pressure and enjoys problem-solving. Has a positive attitude and enjoys working as part of a supportive team. What We Offer Competitive salary based on experience. Monday to Friday role with no weekend work. Friendly, supportive and professional team culture. Ongoing training and career development opportunities. Modern systems and technology to help you succeed. Opportunity to grow with one of the Sunshine Coast's expanding plumbing companies. Ready to Join Us? If you're passionate about organisation, customer service and being part of a high-performing team, we'd love to hear from you . Apply now by submitting your resume and a brief cover letter telling us why you'd be a great fit for Platinum Plumbing QLD Group.
