About the role BFX Furniture is seeking a proactive and detail-oriented Sales & Production Support Officer to join our team at our Head Office in Yandina. This is a full-time, 3-month fixed term contract, working Monday to Friday, 9:00am – 5:00pm , based onsite at our Yandina Head Office. This role is integral to ensuring the smooth flow of sales orders from receipt through to production and delivery. Acting as a key link between our Sales, Customer Service, Production Planning, and Operations teams, you will help coordinate order processing, resolve stock and production enquiries, and provide timely updates that contribute to an exceptional customer experience. Key Responsibilities: Process sales orders received via Sales Consultants and Customer Service through the internal ticketing system with accuracy and attention to detail. Respond to internal enquiries from various departments regarding order status, stock availability, and production timelines. Liaise with the Production Planning team to check the progress of orders, confirm production schedules, and resolve order delays or changes. Provide advice on stock availability, expected shipment dates, and suitable alternative product options when items are unavailable. Monitor and manage assigned tasks via the internal ticketing system, ensuring timely completion and clear communication. Support the sales process by providing accurate and up-to-date information that enables Consultants to manage customer expectations effectively. Escalate and follow up on order-related issues to ensure timely resolution and customer satisfaction. Contribute to process improvements by identifying inefficiencies in order processing or communication channels and suggesting solutions. About you Experience with Dynamics 365 Business Central preferred Strong attention to detail and accuracy in data entry and order processing Excellent communication skills, with the ability to liaise effectively across departments Customer-focused mindset with problem-solving abilities Proven ability to manage multiple tasks and prioritise workload in a fast-paced environment Good understanding of inventory and stock management principles Experience using internal ticketing systems or CRM tools (preferred) Collaborative and team-oriented approach Proficiency in Microsoft Office (especially Excel, Outlook) Ability to work collaboratively in a team environment and actively support colleagues to achieve shared goals Benefits Full-time employment offering stability in a growing Sunshine Coast business Positive workplace culture that values initiative and teamwork Work with a respected and growing Australian company Weekly pay cycle Access to our Employee Assistance Program (EAP) Who are we? BFX Furniture is a proudly Australian owned company specialising in the design, manufacture and supply of education and commercial furniture solutions. Established in 1987, BFX has grown to become one of Australia’s leading furniture suppliers. With a strong commitment to customer service, backed by decades of industry experience and a dedicated research and development team, BFX delivers innovative, high-quality furniture solutions that enhance learning, workplace and community environments across Australia. Ready to Apply? We look forward to hearing from you! If you are interested, please apply with your CV and a cover letter. We are always on the lookout for outstanding people who want to work with us, so if these opportunities are not quite right for you but you’d like to register your interest with BFX, just head to our Careers page on our website and upload your CV and cover letter with your areas of interest https://www.bfx.com.au/careers-at-bfx/ We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles
