Contract Salesforce BA driving enterprise discovery & Tranche 1 case management for a regulated public sector agency in Brisbane. 12 months contract $900-$1050 inc of super Brisbane CBD, hybrid, 3 days a week onsite We are seeking an experienced Business Analyst to drive the enterprise discovery phase and foundational delivery of a major, multi-domain Case Management transformation. In this role, you will help shape an enterprise-wide approach to customer case management, consolidating multiple distinct initiatives into a coordinated, scalable delivery model. Utilising Salesforce as the core platform, you will work collaboratively across diverse business units to map future-state processes, capture requirements, and define shared organisational standards before scaled delivery begins. Key Responsibilities As a vital bridge between business stakeholders and technical delivery teams, your day-to-day will involve: Enterprise Discovery & Standardisation: Support a time-boxed enterprise discovery phase to capture case management requirements across various business areas, identifying opportunities for standardisation across complaints, disputes, and workflows. Requirements & Agile Delivery: Elicit, analyse, and document high-level and detailed requirements. Translate complex business needs into clear user stories and acceptance criteria aligned to Salesforce delivery. Process & Framework Design: Map future-state case management processes including intake, triage, routing, resolution, and closure while documenting business rules and workflow triggers. Data & Integration Alignment: Capture requirements for data flows, reporting, and integrations between Salesforce and broader enterprise systems. Stakeholder Engagement: Facilitate collaborative workshops with subject matter experts (SMEs) and technical delivery teams to build consensus and drive enterprise-wide adoption. Testing & Validation: Develop test scenarios and support SIT/UAT to validate solution delivery against agreed standards. Required Experience & Capabilities To be successful in this role, you will have: Proven Salesforce Experience: Solid background acting as a Business Analyst within Salesforce or CRM-based implementation environments. Enterprise-Scale Capability: Demonstrated experience working across multi-domain, complex organizational initiatives or contributing to enterprise discovery phases. Strong Process Modeling: Advanced workflow design and process mapping capabilities. Agile Expertise: Extensive experience working within Agile delivery methodologies, maintaining backlogs, and ensuring traceability. Top-tier Communication: Exceptional stakeholder management and facilitation skills, with the ability to navigate diverse business domains. Desirable Criteria Experience with Salesforce Service Cloud or Experience Cloud implementations. Previous experience within government, public sector, or highly regulated environments . Background working specifically with complaints, disputes, or regulatory case management workflows APPLY NOW! Redwolf Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultan t
