ASAP start | 1 month contract with potential extension Parramatta | 5 days onsite $41/hour Super Our Client Our client is a well-established NSW Government organisation that delivers essential community services across the state. Supporting thousands of individuals and families each year, the organisation provides specialised services relating to financial administration, estate planning, guardianship and customer support for people experiencing significant life circumstances. Operating across metropolitan and regional New South Wales, this government agency manages substantial public responsibilities and financial assets while maintaining a strong focus on customer care, integrity and service excellence. Employees benefit from a collaborative workplace culture, structured processes and the opportunity to contribute to outcomes that positively affect vulnerable members of the community. Why Contract With Us At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide. About the Role An opportunity exists for an experienced Administrative Support Officer to join a busy government team responsible for delivering high-quality administrative services within a customer-focused environment. This role plays an important part in ensuring enquiries, records, correspondence and workflow activities are managed accurately and efficiently. Working within a fast-paced operational setting, you will engage with a variety of internal and external stakeholders while supporting business processes that contribute to positive outcomes for customers across New South Wales. Position: Administrative Support Officer – $41/hour super (PAYG) or $41/hour flat rate (ABN) Location: Parramatta Working Arrangement: Full-time office based, Monday to Friday Start Date: ASAP Duration: Until 30 June 2026 with potential extension until Christmas Working Hours: 35 hours per week, 9:00am to 5:00pm Key Responsibilities Manage and distribute incoming correspondence through shared inboxes and internal workflow systems Respond to enquiries from customers, service providers and stakeholders via phone and email Maintain accurate customer, stakeholder and supplier records within organisational systems Prepare routine correspondence, reports, forms and administrative documentation Perform high-volume data entry while ensuring accuracy and attention to detail Coordinate meetings, schedule appointments and provide administrative support for team activities Record and maintain electronic files, databases and document management systems Assist with minute taking, agenda preparation and follow-up actions from meetings Support business improvement initiatives, research activities and project-related tasks Monitor service requests and escalate matters where required Adhere to government policies, procedures and confidentiality requirements Contribute to a positive team culture focused on customer service and continuous improvement Assist with records management, archiving and compliance activities Provide general administrative support across multiple business functions as required About You Previous experience in administration, business support, customer service or office coordination roles Strong written and verbal communication skills Demonstrated experience managing high-volume inboxes, enquiries or workflow tasks Excellent organisational skills with the ability to prioritise competing deadlines Strong attention to detail and commitment to data accuracy Proficiency using Microsoft Office Suite including Outlook, Word, Excel and Teams Experience working within government, community services, legal, financial services or regulated environments will be highly regarded Ability to maintain professionalism, discretion and confidentiality when handling sensitive information Strong stakeholder engagement and customer service skills Ability to work independently while contributing effectively within a team environment Experience using records management or case management systems is advantageous Australian working rights are essential. Sponsorship is not available for this position. Applicants must hold Australian citizenship, permanent residency or an unrestricted long-term Australian work visa. As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at . Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help. Application Process Important: Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting. We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at and ( (Sydney), ( (Melbourne), ( (Brisbane), or ( (Perth). Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.
