Kleen Genie is looking for a confident, organised and proactive Operations Scheduler to become the operational engine of our business. If you have experience scheduling technicians in a trades or field service environment and enjoy keeping jobs, people and systems running smoothly, this is the role for you. This position is full time and office-based to begin with to ensure strong onboarding and training. Once established and confident in the role, some flexibility for work-from-home days may be available. About the Role You will be the central coordination point between customers, technicians and the workshop. Your ability to manage schedules, communicate clearly and stay on top of systems will directly impact the success of our daily operations. This is not an entry-level admin role. We are looking for someone who understands the pace and urgency of a trades business. Key Responsibilities Scheduling & Customer Coordination Managing emails for quotes and job enquiries Scheduling field technicians across Brisbane Preparing and sending quotes Answering incoming calls professionally Managing job changes and urgent bookings Financial & Job Administration Raising invoices Following up outstanding payments Ensuring job documentation is accurate and complete Workshop & Operations Support Ordering workshop parts and consumables Keeping Fleetio updated (vehicles, servicing and equipment tracking) Maintaining ServiceM8 accuracy and Knowledge Centre updates Coordinating technician weekly check-ins Preparing toolbox meeting documentation Maintaining organised Google Drive systems Light People & Compliance Administration Updating Employment Hero (inductions and compliance tracking) Assisting with performance review tracking Note: Some HR-related duties may transition out of this role as the business grows. What We’re Looking For: Essential Minimum 2 years experience scheduling in a trades or field service environment Strong knowledge of Brisbane geography Experience coordinating multiple technicians Confident phone and email communication skills Strong attention to detail Ability to prioritise and remain calm under pressure Highly Regarded ServiceM8 experience Fleetio or fleet management software experience Experience in a workshop or mechanical environment The Right Person Will Be Proactive and solutions-focused Structured and organised Comfortable managing competing priorities Confident liaising with technicians and customers Systems-minded and efficient If you enjoy being the person who keeps everything running behind the scenes, you will thrive in this role. What We Offer $75,000 Super Stable, established Brisbane business Supportive leadership Opportunity to grow with the company Flexibility once trained and established How to Apply Please submit your resume along with a short cover letter outlining: Your experience scheduling within trades The systems you have used (ServiceM8, Fleetio, others) Your availability We look forward to welcoming the right person to the Kleen Genie team.
