Aquatic Leisure Technologies Pty Ltd (ALT) is an industry leader in the pool manufacturing sector, committed to delivering top-quality aquatic solutions across Australia. We take pride in our innovative approach, dedication to quality, and our team's unwavering commitment to excellence. Join the dynamic customer service team at Aquatic Leisure Technologies' as a Customer Liaison Officer. In this full-time position based in Jandakot, WA, you will be the first point of contact for customers, providing exceptional support and building lasting relationships. Your empathetic and problem-solving skills will be crucial in ensuring customer satisfaction and loyalty. The Role: What will your typical day look like? Handle inbound customer inquiries and requests via phone, email, and live chat Provide accurate and timely information to customers about products, services, and policies Efficiently resolve customer issues and complaints, seeking to find mutually beneficial solutions Maintain detailed records of customer interactions and follow up as needed Contribute to the continuous improvement of customer service processes and procedures Collaborate with cross-functional teams to enhance the customer experience What we're looking for Proven experience in a customer service or call centre role, preferably in the leisure or retail industry Excellent communication and interpersonal skills with the ability to empathise and build rapport with customers Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service Proficiency in using customer relationship management (CRM) systems and MS Office applications Commitment to continuous learning and a desire to enhance your skills Flexible and adaptable to changing customer needs and business priorities What we offer At Aquatic Leisure Technologies', we are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, you'll enjoy access to ongoing training and development opportunities, a range of employee benefits, and a collaborative team culture that values work-life balance. Apply now to become our next Customer Liaison Officer and be a part of the Aquatic Leisure Technologies' family. Submit your resume highlighting your skills, experience, and enthusiasm for the role. We’re reviewing applications as they come in, so apply now to secure your place in our growing team! Are you ready for your next challenge? Do you enjoy a dynamic role where every day is a little different? If that sounds like you, we’d love to hear from you! Simply click the “Apply Now” button and send us your resume. We’ll be in touch with successful applicants— This is a great opportunity to work with a growing company. Aquatic Leisure Technologies are committed to creating a workplace where everyone feels respected, supported and valued. We encourage applications from people of all backgrounds, experiences and abilities. We are proud to be an equal opportunity employer and make hiring decisions based on merit, capability and cultural alignment. Notice to Recruitment Agencies: We appreciate your interest in our organisation. However, please be aware that we do not engage with or accept unsolicited assistance from recruitment agencies. All recruitment is managed internally by our HR team. We kindly ask that recruitment agencies refrain from contacting us regarding any job vacancies listed or any potential candidate submissions.
