Aboriginal and Torres Strait Islander Health Worker, Advanced Identified Role | Permanent Full Time | Townsville, Queensland Organisation: Townsville Hospital and Health Service Location: Townsville, QLD Employment Type: Permanent Full Time Industry: Government / Health Salary: Remuneration up to $121,351 plus benefits Experience Level: 3 to 5 years Applications Close: Tuesday, 16 June 2026 Apply Online: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV681898 Make a real difference for Aboriginal and Torres Strait Islander adults, families and communities Townsville Hospital and Health Service is seeking an Aboriginal and Torres Strait Islander Health Worker, Advanced to join the Cultural Assessment and Liaison Team within the Adult Program Area. This is a meaningful identified role for someone who wants to bring culture, care, advocacy and community connection into acute mental health care. In this role, you will support Aboriginal and Torres Strait Islander people accessing mental health services by providing culturally safe, respectful and community informed support. You will work closely with clinicians, Elders, families, carers and community organisations to help consumers feel understood, supported and connected throughout their care journey. This is an opportunity to make a real impact in a role where your cultural knowledge, lived experience and community connection are not only valued, they are central to the way care is delivered. About the role As a key member of the Cultural Assessment and Liaison Team, you will help strengthen cultural safety and improve engagement for Aboriginal and Torres Strait Islander adults accessing acute mental health care. Your work will support better outcomes for consumers, families and carers by ensuring culture, connection, family and community are considered throughout assessment, care planning and service delivery. You will also provide cultural advice, education and support across the service, helping teams build stronger culturally responsive practice. What you will be doing In this role, you will: Provide culturally informed guidance in assessment and care planning for Aboriginal and Torres Strait Islander people Support and advocate for consumers, families and carers throughout their care journey Help consumers feel culturally safe, respected, heard and understood Work alongside clinicians to strengthen culturally appropriate responses in mental health care Build and maintain strong relationships with Aboriginal and Torres Strait Islander community organisations and key stakeholders Contribute to cultural education across the service Provide cultural supervision and guidance to support culturally safer practice Help improve engagement and outcomes for Aboriginal and Torres Strait Islander adults, families and communities About you This role would suit someone who is passionate about supporting Aboriginal and Torres Strait Islander adults and families, particularly in the mental health space. You may bring experience from health, mental health, alcohol and other drugs, Aboriginal and Torres Strait Islander primary health care, peer work, community services, cultural support, advocacy or family support. You will bring strong cultural knowledge, a deep respect for community, and the ability to walk alongside people through challenging times with care, patience and strength. This role is ideal for someone who understands the importance of culture, family, Country, kinship and community connection in healing and wellbeing. Essential requirements This is an identified role. Under section 25 of the Anti-Discrimination Act 1991 , there is a genuine occupational requirement for the person appointed to this role to be Aboriginal and/or Torres Strait Islander. Applicants will hold one of the following qualifications. For appointment between HWF3.1 to HWF3.5 : Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Certificate IV in Mental Health Peer Work Certificate IV in Mental Health Certificate IV in Alcohol and Other Drugs For appointment between HWF3.2 to HWF3.7 , or HWF3.8 limited to employees who meet the requirements of HED 04/23: Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Diploma of Mental Health Diploma of Alcohol and Other Drugs Suitable applicants without the Certificate IV may be appointed temporarily at the HWF3 no qualification level, with support to complete the required qualification under HR Policy G10, Study and Research Assistance Scheme. Once completed, the appointee will progress to a permanent HWF3.1 level. Salary and benefits Townsville Hospital and Health Service offers a competitive remuneration package, strong professional development and the security of working within a large regional health service. Benefits include: Base salary from $77,342 to $106,358 per annum, HWF3 Remuneration up to $121,351 plus benefits 12.75% employer contribution to superannuation 4 to 6 weeks annual leave per year 14% to 17.5% annual leave loading 10 days paid cultural leave per year Cultural professional development allowance Salary packaging options to increase take-home pay Supportive team environment with strong cultural leadership Ongoing training, development and clear career pathways Job security within a large regional health service Flexible working arrangements may be available Short commutes, family friendly workplace and an affordable North Queensland lifestyle Why join Townsville Hospital and Health Service? You will be part of a culturally strong, supportive and community focused team dedicated to improving outcomes for Aboriginal and Torres Strait Islander adults, families and communities. This is a role where your cultural knowledge, lived experience and community connections will be respected, valued and central to the care provided. You will have the opportunity to influence culturally safer mental health practice, support consumers and families through important moments, and help strengthen the connection between health services and community. About Townsville Based in Townsville, you will enjoy a relaxed North Queensland lifestyle, strong community connections and an environment that supports family and wellbeing. Townsville offers the balance of meaningful career opportunity, community connection, shorter commutes, affordable living and access to a strong regional health service environment. How to apply Applications close Tuesday, 16 June 2026 . Apply online here: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV681898 For further details, please refer to the Position Description available through the online application link. For enquiries, contact: Sally Gela Phone: 07 4433 9480 Email: sally.gela@health.qld.gov.au Indigenous Job Match Endorsement Statement Indigenous Job Match proudly endorses this important identified opportunity with Townsville Hospital and Health Service. This role is powerful because it recognises that cultural knowledge, lived experience, community connection and trust are essential to culturally safe mental health care. For Aboriginal and Torres Strait Islander adults, families and communities, being supported by someone who understands culture, kinship, family obligations and community connection can make a real difference in the care journey. We strongly encourage Aboriginal and Torres Strait Islander applicants with experience in health, mental health, community care, cultural support, peer work, alcohol and other drugs, or Aboriginal and Torres Strait Islander primary health care to consider applying. Your voice, your cultural knowledge and your commitment to community are needed in this work. This is an opportunity to help strengthen cultural safety, improve engagement and support better outcomes for Aboriginal and Torres Strait Islander adults and families across Townsville.
