Kanda is seeking a dedicated Service Manager to join our team in Townsville . In this role, you’ll lead a team of frontline support workers and oversee the delivery of high-quality, person-centred support to our participants, ensuring their needs are met while upholding legislative and organisational standards. Why you'll love working for us Monthly RDO – an extra 12 days of leave per year Wellness initiatives plus 24/7 access to the Sonder wellbeing app Access to an employee rewards hub providing savings and cashback across everyday purchases Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries Enjoy free Orbit World Travel Club membership, $100 travel voucher, exclusive offers, and dedicated support for all your personal travel plans Genuine long-term career opportunities as Kanda continues to grow Key Responsibilities Lead, mentor, and support a team of frontline support workers Strong knowledge of NDIS legislation, reporting requirements, and restrictive practices Experience in NDIS management, including supporting behaviours of concern and mental health needs Develop and implement service improvement initiatives Collaborate with participants, families, support workers, and external stakeholders Manage budgets, funding utilisation, and rostering of support services Complete mandatory reporting and administrative tasks Excellent communication, leadership, and time management skills with the ability to manage competing priorities About You Certificate IV, Diploma, or Bachelor in Social Work, Community Services, or a related field Minimum 2 years’ experience in service management or team leadership Strong leadership, decision-making, and interpersonal skills Highly organised with excellent problem-solving and administrative abilities Understanding of confidentiality, risk management, and NDIS standards Working with Children Check, NDIS Worker Screening Check & unrestricted Driver’s Licence (or willing to obtain) Want to chat about this role? Reach out to Chelsea – Talent Acquisition Specialist Email: kandacare.com.au Phone: (07) 4111 1 Kanda is committed to creating and maintaining a child safe organisation. We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.
