About the company At HenCo Group Pty Ltd, we operate the brands Move Yourself Trailer Hire Australia Pty Ltd and U-Haul Australia Pty Ltd. Collectively, we are one of the largest national Trailer Hire companies and are committed to leading the way in innovation, technology and being the leader in our sector of the Hire & Rental industry. Are you a proactive and results-driven professional with a passion for customer relationships, and business growth? Or are you looking for a career change and believe you have what it takes? We are looking for a WA Agent Operations Coordinator to support and drive the performance of our Agents, while supporting operations in Kelmscott. About the Role This is a hands-on, field-based role focused on keeping our network of agent sites performing, compliant, and operationally strong. While the role has a commercial lens — using data to identify opportunities and improve site performance — it is not a traditional sales or business development position. There is no cold calling, no hunting for new clients, and no commission-driven pipeline. Instead, this role is ideal for someone who enjoys being on the ground, solving problems, working across operations, and supporting partner sites to perform at their best. You’ll work closely with internal teams and external agents, balancing performance insights with practical, operational execution. Key Responsibilities Network Performance & Optimisation Review site and asset performance data to identify improvement opportunities Work with agent sites to lift utilisation, presentation, and overall performance Support agents with practical improvements rather than “selling” solutions Act as a trusted point of contact across the network Field Operations & Execution Install, maintain, and troubleshoot kiosks and related equipment Coordinate and assist with trailer relocations and asset balancing Support new site setups and manage site closures when required Attend sites to resolve operational issues quickly and effectively Operational Support & Compliance Ensure sites meet operational, safety, and brand standards Identify issues early and work with internal teams to resolve them Provide feedback from the field to support continuous improvement Assist with ad-hoc operational projects as required What This Role Is This role is: Operationally focused Hands-on and field-based Data-informed, but practical Relationship-driven with existing partners This role is NOT: A cold-calling or hunting sales role Commission-based CRM or pipeline heavy Focused on acquiring new clients About You You’re practical, adaptable, and comfortable wearing multiple hats. You enjoy variety, autonomy, and being out in the field rather than behind a desk. You likely come from a background in: Operations, logistics, fleet, or field services Network, partner, or site-based environments Technical, trade, or operational leadership roles with a commercial lens Skills & Experience Strong problem-solving and organisational skills Comfortable analysing basic performance data and turning it into action Confident communicating with internal teams and external partners Willing and able to travel regularly and work autonomously Technically minded or mechanically inclined (highly regarded) Why This Role? High variety — no two days are the same Real ownership and autonomy Hands-on impact across a national network A role that blends operations, performance, and people — without sales pressure Our Values We don’t just list our values—we live them. At HenCo, we only hire A-players who align with our vision and values: Our People – We back our team and invest in their success. Customer Focus – Our customers drive us. We go the extra mile. Collaboration – We work together and support each other. Growth – We’re ambitious, and we build with purpose. Authenticity – We lead with integrity and stay true to who we are Why Join Us? If this resonates with you, and you have an outstanding work ethic, and also can work both supervised and unsupervised then we'd love to hear from you. HenCo Group is an equal-opportunity employer and values diversity in the workplace. Only those successful for interviews will be contacted If you’re ready to take on a challenging and rewarding role that drives sales and business growth, we’d love to hear from you! HenCo Group is an equal-opportunity employer and values diversity in the workplace. Apply Now!
