Job Description Job Purpose Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security Establish strong panel member relationships ❖ needs to communicate in simple and clear terminology ❖ ensure punctuality when attending appointments ❖ display a high level of presentation and professionalism ● Ensuring accuracy and quality of information: ❖ collect all pertinent householder information whilst in the home ❖ all information collected must be sent within required timeframes ● Execute standard operating procedures to ensure panel quality, security and privacy is maintained. ● Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.). ● Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance. ● Maintain WH&S awareness in the field ● Able to work independently for extended periods of time. ● Efficient organization of work flow ● Work outside of core business hours when required. ● Maintain awareness of the Nielsen Data Classification Guidelines ● Work within the framework of Nielsen TAM ISO Management
