The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform. Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community. The Opportunity As a Customer Liaison Officer you will be the first point of contact for members of the community accessing the Child Protection and Family Support services of the Department of Communities. This position is responsible for, but not limited to, the following: Providing information to customers about departmental services and accessibility. Assisting and directing members of the community to appropriate services. Promoting the Department’s role and services, Assisting the Business Support Team to provide a quality customer service to internal and external customers The position is required to work within the office's operating hours (e.g. 8:30am to 5:00pm). These hours may be rostered on a rotational basis within the Customer Liaison Officer team.The attached Job Description Form (JDF) provides more information about the position. There is currently one [1] permanent full-time position available for immediate filling and one [1] fixed term part-time or full-time position available for 6 months with possibility of extension. The successful applicant or applicants assessed as suitable through this process may receive further offers of contract employment and/or offers of permanent employment in this or similar roles. Join the Department of Communities Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only: A current resume/CV. A two [2] page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF. For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Kate Cottingham, HR Advisor via email communities.wa.gov.au. We can also be contacted via the National Relay Service on the following numbers: TTY/voice calls - 133 677 Speak & Listen - 1300 555 SMS relay - 0423 677 Integrity and Honesty The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here. Equity and Diversity Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds. Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Kate Cottingham, HR Advisor at communities.wa.gov.au. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted. Attachments: - Information for Applicants - JDF - Customer Liaison Officer - Level 2 You can view and print these PDF attachments by downloading Adobe Reader.
