Who we are At ACL Group, we’re not your typical finance company. We are pioneers in the world of non-traditional car finance, helping people who may not fit the typical lending criteria get the financial support they need. We work with a variety of customers, from those with a great credit history to those who have struggled to secure finance with mainstream lenders. What sets us apart? It’s our customer-first approach, our highly skilled team, and our commitment to integrity in everything we do. We believe in doing things the right way — by following industry standards, adhering to best practices, and always putting our customers’ needs at the forefront. The role Reporting directly to the Head of Credit and Business Development, this role supports ACL Group’s marketing activity and provides practical sales support to the credit team. The successful candidate will help coordinate campaigns, maintain marketing collateral, support broker and introducer communications, update CRM records, assist with lead and pipeline reporting, and help ensure customer and partner communications are timely, accurate and professionally presented. This is a hands-on coordination role suited to someone early in their marketing or sales support career who is organised, commercially minded, comfortable with systems, and experienced in using AI tools to improve productivity, content quality, research, reporting and execution. We should be open to a candidate with less traditional marketing experience if they are highly capable with AI tools, have strong judgement, and can convert business instructions into quality work product. Day to day you'll: Assist with campaign execution across email, social media, website, paid digital and referral channels. Maintain the content calendar and coordinate approved posts, broker updates and customer communications. Prepare and update marketing collateral, broker flyers, email templates and campaign material. Support broker, introducer and referral partner communications. Maintain accurate CRM records, lead notes, contact details and pipeline updates. Assist with follow-up on enquiries, broker requests and outstanding information. Prepare basic marketing and sales reports, including lead sources, campaign activity and enquiry trends. Coordinate internal handovers between marketing, credit and business development. Listen to business requirements, clarify the objective, and execute practical marketing and sales support tasks. Use AI tools appropriately to assist with drafting, editing, research, campaign ideas, reporting summaries, process improvement and content production. Review and refine AI-generated material to ensure it is accurate, commercially appropriate, on-brand and compliant before use. Use approved templates and messaging for credit-related marketing material. Escalate new or changed marketing claims for compliance or management review before publication. About you You are organised, proactive and comfortable juggling marketing coordination with practical sales support. You may be early in your marketing career, or you may come from a sales support, administration, broker support or customer communications background with an interest in marketing. You should also be confident using AI tools as part of your normal workflow. We are looking for someone who can take a business need, understand the desired outcome, use available tools intelligently, and produce a practical result without needing excessive hand-holding. Ideally, you will bring: 1–3 years’ experience in marketing coordination, sales support, customer communications, administration or a related role. Strong written communication skills and attention to detail. Confidence using CRM systems, Microsoft Office and basic reporting tools. Demonstrated experience using AI tools such as ChatGPT, Copilot, Gemini, Canva AI or similar to improve productivity and quality of output. An ability to use AI for drafting, editing, research, campaign ideas, reporting summaries, workflow improvement and content creation. Good judgement in reviewing AI-generated material for accuracy, tone, compliance, brand alignment and commercial suitability. Experience preparing emails, social posts, collateral or customer/broker communications. An organised, follow-through mindset and ability to manage multiple small tasks at once. Comfort working in a regulated or process-driven environment. An interest in finance, automotive, consumer lending or broker/introducer channels. A willingness to learn digital marketing, CRM, campaign reporting and compliance requirements. What We Offer We’re all about helping you grow both personally and professionally: Career Growth: We believe in promoting from within. You’ll have plenty of opportunities to advance in your career and develop new skills through mentorship programs and internal promotions. Supportive Work Environment: You’ll be part of a close-knit team where your ideas and contributions are truly valued. Education Support: We offer study assistance and training programs to help you reach your full potential.
