Full Time| 9-day fortnight | 36 Hours Position Brief - Librarian About us The Gold Coast community loves our libraries. They are popular, visible, and an integral City service highly valued by the community. The Gold Coast Libraries' offering is recognised as one of Australia's largest public library services and delivers on the City's aspirations to provide a leading-edge library service. Our libraries offer extensive services and activities designed to inspire, generate new ideas, inform, and encourage active participation, helping our community to connect, learn and grow. About your new role The Librarian supervises and supports a team delivering high-quality, inclusive, and engaging experiences across our library service. With a strong focus on customer service, you will help create welcoming, accessible, and community-focused library spaces. You will lead day-to-day operations, support library programs and corporate initiatives, and drive consistent service excellence. This includes guiding staff development, fostering a positive team culture, and ensuring high standards of customer engagement. You’ll also support customers to access physical and digital collections, assist with library technologies and equipment, and apply sound judgement when managing escalated issues. A commitment to safety, adaptability, and continuous improvement is essential. This role also requires the physical capacity to undertake regular shelving and movement of library materials, along with extended periods working on the library floor. Tasks include bending, reaching, lifting, and standing for prolonged periods. Flexibility is an important requirement, including the ability to work across the wider Library Service as needed. Our library network spans multiple locations, including Southport, Broadbeach, Nerang, Helensvale, Runaway Bay, Ormeau, Upper Coomera, Burleigh Heads, Burleigh Waters, Coolangatta, Elanora, and Robina. About you You are an experienced library professional with strong leadership skills and a genuine passion for customer service. You are confident supervising teams, supporting staff development, and fostering a positive, high-performing team culture. You remain calm under pressure and use sound judgement when managing complex situations. Adaptable and solutions-focused, you embrace change and are committed to continuous learning. You are confident supporting customers with library technologies and digital resources and enjoy working collaboratively to enhance the customer experience. You will bring: A genuine passion for libraries and delivering outstanding customer service Strong communication, interpersonal, and problem-solving skills The ability to respond effectively to customer enquiries and information needs Confidence supporting library technologies and digital resources A sound understanding of library operations, systems, and services Demonstrated knowledge of contemporary library best practice A bachelor’s degree in library and information management Be part of shaping the Gold Coast’s future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance: 9-day fortnight Personal and professional development courses Access to 350 fitness facilities through Fitness Passport 4 free confidential counselling sessions a year for you or an immediate family member 1 free nutritionist and financial advice session per year We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. How to apply To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes align to the responsibilities in the position brief. We also ask that you complete computer literacy and internet knowledge (CLIK) testing as part of your application. To complete this testing, please click HERE Please note applications will only be assessed if all elements have been completed. Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing. We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.
