HEAD OF GUEST EXPERIENCES — SUZY’S This isn’t just hospitality. This is Suzy’s. We’re building something special, a space where food, energy, and atmosphere come together to create moments people actually remember. And we’re looking for someone who lives for that. The Role As our Head of Guest Experiences, you’ll be the heartbeat of the floor. You’ll lead from the front, setting the tone, elevating service, and making sure every single guest walks out thinking “that was different.” This isn’t about ticking boxes. It’s about creating moments. What You’ll Do Lead and elevate front-of-house service standards Own the guest journey from arrival to departure Train, mentor, and inspire the floor team Drive energy, vibe, and consistency across every service Handle guest feedback with confidence and care Work closely with kitchen leadership to ensure seamless execution Create those unexpected, memorable touches that people talk about Respond to email enquires, manage group bookings & events Who You Are A natural host, warm, confident, and effortlessly engaging You notice everything (before anyone else does) You know what great service feels like, not just looks like You’ve led high-performing teams in premium venues You thrive in fast-paced, high-energy environments You care about the details, but also the big picture You bring personality, not just professionalism What We’re Building Suzy’s is bold, a little boujee, and never boring. We don’t do average — and neither should you. This is your chance to shape the guest experience from the ground up and be part of something people will be talking about. Why Join Us Be part of a new, standout venue from day one Real input into how service is designed and delivered A brand with personality, not just process Growth opportunities as we expand A team that actually backs each other Sound like you? Send us your CV a short note on what great guest experience means to you. suzy’s is calling.
