Access Group Australia operates the nation?s largest privately owned fleet of access equipment. We support critical industries including construction, materials handling, and mining through the hire, sale, service, and transport of elevated work platforms - ranging from scissor lifts and boom lifts to telehandlers and forklifts. We?re a high-performing, fast-moving organisation built on collaboration, accountability, and continuous improvement. As we continue to grow, we?re seeking a driven Operations Support Specialist to play a key role in strengthening the systems, processes, and coordination that keep our operations running efficiently. This is more than a traditional support role - it's a central position within our operations function, combining hands-on operational support with project coordination responsibilities. You?ll work closely with frontline teams, technology partners, and leadership to ensure systems and processes enable, not hinder, performance. Your focus will be on improving operational efficiency through effective support, streamlined processes, and coordinated project delivery, ensuring initiatives are executed smoothly and aligned with business needs. Based in our Canning Vale corporate Head Office, you?ll be embedded within a dynamic operations team and act as the bridge between people, processes, and technology. Key Responsibilities Coordinate end-to-end operational project activities (testing, rollout, deployment) while managing resources, vendors, timelines, risks, and dependencies. Monitor operations and project performance, identifying efficiencies and driving process, system, and workflow improvements. Support branch operations by managing high-volume requests, maintaining service levels, and ensuring timely resolution of urgent issues. Maintain accurate project and operational documentation, including plans, reports, status updates, and records. Facilitate clear communication and alignment across Operations, IT, Finance, Fleet, Training, and national branches. Provide regular stakeholder updates on progress, risks, timelines, and outcomes; escalate issues as needed. Assist with budgeting, cost tracking, procurement, and resource planning. Ensure compliance with policies, quality standards, and audit requirements; support continuous improvement initiatives. Act as backup support during peak periods or team absences This office based role will work Monday to Friday 7am to 5pm or 6am to 4pm What You Bring Cert IV or above in Business will be highly regarded Strong organisational and time management skills Experience with project management tools (e.g. Jira or similar) Ability to manage multiple projects and competing priorities Excellent communication and interpersonal skills High attention to detail and accuracy Problem-solving and analytical thinking Proficiency in project management and administrative systems Ability to work independently and collaboratively Why Join Access Group Australia? Competitive salary aligned with your experience and impact Be part of a growing, industry-leading organisation with real career progression opportunities Work in a supportive, high-energy team that values initiative and ownership Ongoing investment in your professional development and training Access to employee rewards, recognition programs, and a strong team culture Onsite gym and active social club We live by our core values: People, Safety, Respect, Communication, and Continuous Improvement-and we?re looking for someone who does the same. If you're ready to step into a role where you can genuinely influence how operations perform and evolve, we want to hear from you. Submit your application with an up-to-date resume today. Access Group Australia is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace. Applicants must have the right to work in Australia.
