Respirico Healthcare is a South Australian owned and operated business EST 2004 which provides sleep, respiratory and mobility products and services. We have a close relationship with SA Health, major & regional hospitals, DVA & NDIS as well as many nursing homes and clinics. We have a great reputation as we strive to offer the best service and care when helping patients. Our staff are passionate and love seeing the improvement our products and services make to our patients and customers lives. We are currently in an exciting time for growth and are looking for a dynamic and outgoing person to join our team. At Respirico Healthcare we believe in making the world a more accessible, equitable and inclusive place for all people, focusing on those with disabilities, poor health, and those facing physical or mental challenges. We consider this our core principle that all our decisions are based upon and it is something our entire team is proud of and actively exhibits everyday. An outstanding opportunity awaits the right person initially based at our Holden Hill branch but you may be required to work at our different branches from time-to-time depending on the needs of the business. Customer Support role is the first point of call for customers in-store and over the phone, to follow Respirico culture of creating a positive customer experience, to demonstrate ethics and put customers first. Day-to-day responsibilities include: Answer all incoming external and internal, Transfer, Park & Coordinate calls Have general knowledge of medical gasses and mobility technical support. Take calls from clients, book oxygen deliveries, set-ups and mobility services, diagnostics and repairs. Troubleshoot with customers over the phone Support onboarding administration for new customers (forms, medical scripts, new patient setups). Product demonstrations Administrate service documentation for technicians (run sheets, service reports, compliance forms, service agreements). Manage appointment scheduling systems, including confirmations, cancellations and rescheduling. Keep open communication with the technicians in the field Build and maintain strong relationships with key clients i.e. OTs, Physio, Nurses, NDIS via email and phone. Reception duties Process warranty claims Contacting existing customers to re-book and generate ongoing sales Working as a team and also solo Data entry Sterilisation and cleaning of equipment Prepare and process invoices, quotes, and purchase orders in line with company procedures. Pack, book and send stock – to customers, manufacturers and other stores. File reports, paperwork, scripts in customer files. Ensure adherence to privacy regulations and confidentiality standards when handling client information. Skills & Experience To qualify, the right candidate must be a mature, confident and well organised individual with a strong drive to achieve. You will perform well under stress, and will relate well to people of all races, all ages and at all levels. You will meet challenges head on and see obstacles as new opportunities. While no experience is required, customer service experience is preferred. Monday - Friday Career opportunity with scope for future advancement Car licence required with good driving record Highly motivated, professional and empathetic demeanor Police clearance required NDIS Worker Screening Check (can be completed during induction) Excellent customer service skills Professional and confident phone etiquette Good health Stable work history Competent computer skills Ability to manage multiple customer interactions at once ie. phone and in-person Self-confident with excellent communication skills Demonstrated empathy with elderly, disabled and ill customers Accepting of all races, religions etc Reliable, punctual, honest and committed Education – high school, and preferably some post-secondary studies A background in health, sales, customer service or reception is preferred but not required Yearly flu-shot & Covid-19 vaccination preferred
