Adelaide’s Finest Supermarkets Pasadena is seeking a motivated and enthusiastic Customer Service Second-in-Charge (2IC) to join our dynamic team! This is an exciting full-time opportunity for someone who is passionate about customer service, enjoys leading by example, and wants to grow their career within a supportive and collaborative supermarket environment. Working alongside an experienced leadership team, you’ll gain valuable hands-on experience while helping deliver exceptional service to our customers every day. As the Customer Service 2IC, you’ll play a key role in supporting the Customer Service Manager and ensuring the smooth day-to-day operation of the department. You’ll help lead, motivate, and develop the customer service team while creating a welcoming and positive shopping experience for our customers. About the Role As the Customer Service 2IC, you will be an important part of our front-end leadership team, helping to create a positive shopping experience for every customer who walks through our doors. Working closely with the Customer Service Manager, you’ll assist in overseeing the daily operations of the department while supporting and motivating the customer service team to perform at their best. This is a hands-on leadership role suited to someone who enjoys working in a fast-paced retail environment, thrives on teamwork, and takes pride in delivering outstanding customer service. You’ll be given the opportunity to further develop your leadership skills, gain valuable retail experience, and contribute to a supportive and collaborative workplace culture. Your day-to-day responsibilities will include supervising front-end operations, assisting with staff training and development, managing customer enquiries and escalations, and ensuring high presentation and safety standards are maintained throughout the department. You’ll also help coordinate team workflows, support rostering and shift coverage where required, and lead by example through professionalism, initiative, and a strong customer-first attitude. This role is ideal for someone looking to take the next step in their retail or customer service career, with the chance to learn from an experienced leadership team within one of South Australia’s most respected independent supermarkets. Why Join Us? Work with a friendly, supportive, and team-focused workplace culture Excellent opportunity to build leadership and supermarket management skills Be part of a well-respected South Australian family-owned business Ongoing learning and development opportunities Fast-paced and rewarding environment where no two days are the same What We’re Looking For Previous leadership and customer service experience essential Strong communication and interpersonal skills Ability to multitask and perform well under pressure Positive attitude with a hands-on approach Commitment to excellent customer service Willingness to work flexible hours across all trading hours. Previous supermarket experience is not essential, however it will be highly regarded. If you’re looking for a fantastic opportunity to further your career, learn from an experienced team, and be part of a collaborative workplace that values its people — we’d love to hear from you! To apply online, please click the Apply button, and upload cover letter and resume.
