In this role you will engage with customers through various communication channels, offering expert guidance and providing tailored solutions to bring their accounts into order. As a valued member of the team, you'll play an active role in driving continuous improvements while ensuring every customer interaction is positive, seamless, and leaves a lasting impression. Your duties will include: Managing inbound and outbound calls. Assessing customer situations to provide appropriate solutions. Resolve customer concerns or complaints related to policies Educating customers on banking and technology to enhance their experience. Achieving agreed key performance measures while balancing commercial outcomes. Essential in this role: Prior experience in or customer service is desirable. Strong communication skills, both written and verbal. Patience and Empathy is your key to success in this role Attention to detail and adherence to regulatory requirements, policies, and procedures. Ability to work collaboratively in a team environment and independently Key Requirements: 38 hours per week working between Monday- Saturday, anywhere from 8:00am-8:00pm on a rotational roster. Must be able to pass a National Police History Check and 2 Referee Checks. Role is located in Southern Suburbs Must be able to commit to full time hours on an initial 9-month contract Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Annie Harris on 08 821635for a confidential discussion.
