Sweet or Savoury? Building or Insurance? Why can’t you have both? At Western Building you can · Have building and/or insurance experience? · Have excellent Customer Service skills? · We have a full time, office-based position waiting for your expertise About us We are an Insurance Building Repairer based in Cannington We are specialists in Insurance Claim Building Repairs to residential and commercial properties damaged through fire, flood, storm, impact and malicious damage. We have a position available within our ever-growing Repairs team. Book your interview now as our boss likes to say yes to more work and we need organised legends to expand our teams About the role Repairs team role is responsible for day-to-day customer service and scheduling of property repairs. You will be dealing with clients, internal staff members, tradesmen and customers. This role is similar to rental property maintenance, but with less tenants. Key activities · Schedule repairs and keep all stakeholders updated · Ensure repairs are carried out with a strong focus on repair life cycle, quality of works, customer experience and quality KPI’s · Record accurate and ongoing notes to internal and client systems · Arrange property make safes as required · Monitor incoming and outgoing correspondence · Some report writing is required, experience is not essential, but desirable The position is office based, team support is essential, so unfortunately, working from home is not an option. Pros · No day is ever the same · Relationship building with clients, trades and customers · Rewards for meeting and exceeding KPI’s · Extensive training and ongoing support · Staff functions · Fun office culture · Frequent staff birthday celebrations, including morning tea, with cake AND party pies and sausage rolls Cons · No day is ever the same · KPI’s to meet and exceed · Staff must sing happy birthday to you on your birthday – we are skilled in building not singing Desired skills · Exceptional level of customer service · Exceptional organisational and time management skills · Be results driven, striving to meet and exceed KPI’s · Proactive and solution focused · Excellent verbal and written communication skills · Strong attention to detail · Ability to thrive in a team environment · Intermediate computer skills This is a fast paced, extremely busy, customer service focused environment. If you feel you have a positive can-do attitude, attention to detail and take pride in what you do, please apply right now
