Program Manager – Public Safety Mobile Broadband (PSMB) Grade : 11/12 Salary range : $149,739-$173,174 superannuation and leave loading Duration : temporary full time role for up to 48 months Location : Hybrid with an in-office requirement 2 days a week in Sydney, McKell. This may be subject to change in line with DCS workplace policies Lead a national public safety broadband program of significance. This is a rare opportunity to lead a high‑priority, national public safety program that will shape the future of mobile broadband capability for emergency services across Australia. We are seeking a senior, delivery‑focused Program Manager to lead a large‑scale, high‑profile commercial program with complex stakeholder, technical and organisational dependencies. Your work will directly support frontline responders nationwide, helping ensure critical communications are reliable, secure and resilient—when it matters most. About the team The PSMB team is progressing a national public safety mobile broadband initiative, working across governments, emergency services and industry to improve broadband capability for emergency responders across Australia. The team spans policy, service design, business case development, procurement, commercial and technical disciplines, translating frontline operational needs into clear service models, robust investment decisions and well‑governed market activities. The work directly supports senior government decision‑making and contributes to the long‑term delivery of secure, reliable and resilient communications for emergency services nationwide. This environment suits people motivated by highly complex, visible work with strong governance and accountability. What you’ll do You will own delivery outcomes at an executive level and lead end‑to‑end delivery, including: Leading a large, complex, multi‑vendor commercial program with significant technical, organisational and national stakeholder dependencies Owning program outcomes—driving delivery actions, resolving issues, maintaining momentum and providing clear executive assurance and reporting Managing major commercial arrangements and contracts across multiple suppliers, ensuring performance, value for money and risk outcomes Leading delivery across integrated ICT and infrastructure domains, aligning technology, infrastructure, policy and commercial streams Establishing and maintaining strong program governance, assurance, risk management and reporting frameworks Engaging, influencing and advising senior executives, central agencies, emergency services and industry partners at a national level Leading multidisciplinary teams to deliver agreed outcomes within scope, timeframe and budget For more information on the role and its accountabilities, click here to view the role description. What you’ll bring Essential A strong track record leading large‑scale, multi‑vendor commercial programs in complex senior stakeholder environments Demonstrated experience delivering integrated ICT and infrastructure programs (ICT‑only or infrastructure‑only backgrounds will not be suitable) Executive‑level delivery capability with a hands‑on leadership style and clear accountability for outcomes High‑level commercial acumen, including management of major contracts and supplier performance Desirable Experience delivering public safety, broadband or other mission‑critical national infrastructure programs Experience operating in whole‑of‑government or highly regulated environments, including cross‑jurisdictional settings A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements. This role may require additional enhanced security vetting. Why work on PSMB? Working on PSMB offers a rare chance to contribute to a nationally significant initiative that directly supports the safety of communities across Australia. You’ll work at scale, engage with senior decision makers across governments and industry, and play a tangible role in shaping how critical public safety broadband capability is delivered for the long term. About NSW Telco Authority NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. For more information, go to NSW Telco Authority Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 9:59am Wednesday 3rd June Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
